Developer Success Engineer - East

As a Developer Success Engineer at Dagster, your responsibilities include providing technical support to Dagster+ customers and open-source users, diagnosing and resolving issues related to installations and deployments, and leading customer onboarding for a smooth transition. You’ll collaborate closely with clients to understand their needs and develop training resources while also enhancing documentation and support tools to drive improvements.

To qualify for the Developer Success Engineer role at Dagster, you should have at least 5 years of relevant technical support experience, proficiency in Python, and hands-on experience with distributed systems and cloud services like AWS and GCP. Strong communication skills and a proactive mindset for troubleshooting technical challenges are also essential. Familiarity with data orchestration tools is a plus!

Dagster values its remote employees and supports them by providing a remote work stipend to cover home office equipment or coworking space. This ensures that you have a productive and comfortable workspace to excel in your role as a Developer Success Engineer. Additionally, our flexible work hours help you balance your professional and personal life.

In the Developer Success Engineer role at Dagster, you'll be working with a technology stack built in Python and TypeScript. You'll interact with tools like GraphQL, Apollo, and React for frontend development, as well as a variety of cloud services and databases. Familiarity with Kubernetes and Docker will also be beneficial when supporting customer installations.

At Dagster, we believe in nurturing talent and providing opportunities for personal and professional growth. As a Developer Success Engineer, you will have the chance to engage with various projects, lead initiatives to improve product quality, and collaborate with cross-functional teams. Your feedback will directly impact our product development, enabling you to build a career path that evolves alongside your interests within the company.

Be prepared to discuss specific projects where you worked with cloud services like AWS, GCP, or Azure. Highlight your responsibilities in deployment configurations, troubleshooting integrations, and any tools you utilized, such as Docker and Kubernetes. Providing concrete examples will demonstrate your hands-on experience.

Employ the STAR method to narrate a structured response. Start with the Situation, describing a specific challenge. Next, outline the Task and the Action you took to resolve the issue. Finally, discuss the Result, emphasizing how your solution positively impacted the team or customer.

Think of an instance where you streamlined a support process. Discuss what the situation was, the steps you took to implement changes, and how it benefitted both the team and customers. Highlight any metrics or feedback that illustrate the success of your initiative.

Effective communication requires tailoring your messages based on your audience. Share your strategies, such as using clear language for non-technical clients and providing detailed technical explanations for developers. Mention any tools or methods you use to facilitate these conversations.

Documentation is critical for customer success as it provides users with the knowledge they need to utilize products efficiently. Explain how you’ve contributed to documentation before, emphasizing clarity and usability, and how this aids in reducing support requests.

Detail any previous experiences with customer onboarding or training. Describe the approach you took for onboarding and the materials or resources you created. Discuss the outcomes and how you gauged the success of these sessions.

Show your proactive nature by discussing the resources you utilize to stay informed, such as industry blogs, webinars, and community forums. Highlight any conferences you’ve attended or certifications you've pursued that are relevant to the role.

Share a specific instance where you represented a customer's concerns and needs within your organization. Explain how you gathered their feedback, presented it to the team, and what the outcomes were in terms of product improvements or customer satisfaction.

Discuss the importance of understanding the customer's issue quickly, ensuring timely communication, and focusing on effective problem resolution. Mention your strategy for managing multiple support requests and prioritizing based on urgency and impact.

Share your passion for problem-solving and helping others succeed. You can reflect on experiences where you found satisfaction in resolving difficult issues for customers and fostering positive relationships, demonstrating how these experiences motivate you in your career.