Director, Business Systems (Canada)

As the Director, Business Systems at Dandy, you'll oversee the administration and continuous improvement of NetSuite, particularly focusing on inventory management and order-to-cash processes. You will also be responsible for customizing and integrating Salesforce with various departments to support revenue operations. You’ll collaborate with cross-functional teams to enhance business processes, manage a team of analysts, and develop system roadmaps that align with our strategic goals.

To be suitable for the Director, Business Systems role at Dandy, candidates should have extensive experience managing business systems, particularly with a focus on NetSuite and Salesforce. A strong background in inventory management and financial modules of NetSuite, coupled with administration and customization skills in Salesforce, is crucial. Proven leadership capabilities and excellent communication skills are required for successful collaboration across departments.

The Director, Business Systems contributes significantly to Dandy’s mission by ensuring that our core systems work in harmony to optimize operational efficiencies. By enhancing NetSuite and Salesforce functionalities, this role helps streamline business processes, enabling Dandy to focus on empowering dental practitioners through innovative solutions and world-class support.

Dandy stands out as an amazing workplace for a Director, Business Systems due to its dynamic environment that encourages innovative thinking and agile decision-making. With a diverse and inclusive culture, you'll find support in driving change and optimizing systems that impact the dental industry positively. Plus, we offer a comprehensive benefits package that prioritizes the well-being of our employees.

The Director, Business Systems role at Dandy primarily revolves around the use of NetSuite, particularly for inventory management and financial integration, as well as Salesforce for revenue operations support. Familiarity with tools like Looker, Jira, or Zendesk can also be advantageous, as they enhance system functionality and business insights.

When addressing your experience with NetSuite, be specific about the modules you've used and highlight any significant implementations or optimization projects you've led. Discuss how you have applied your expertise in improving inventory management processes, providing examples of metrics you monitored to gauge success.

In your response, share the specific steps and methodologies you've employed for integrating these systems. You might mention tools used, collaboration with cross-functional teams, and the importance of understanding each platform's capabilities to ensure efficient data flow and alignment with business needs.

When discussing priority management, articulate your approach to evaluating each project's impact on business objectives. Explain the methods you use to ensure timely delivery, such as agile methodologies, stakeholder input, and leveraging data analytics to inform decision-making.

In answering this question, highlight your leadership philosophy, perhaps leaning towards a coaching style that emphasizes empowerment and professional growth. Share examples of how you’ve nurtured talent within technology teams and the importance of fostering an environment of collaboration and innovation.

Discuss the regular assessment procedures you implement to maintain system security, such as risk assessments, audits, and performance monitoring tools. Share how you stay updated with best practices in cybersecurity to protect data integrity and ensure user satisfaction.

Elaborate on your experience with data analytics, detailing how you've utilized key performance indicators to assess business processes. Highlight specific initiatives where you've successfully driven improvements through data insights within systems like NetSuite or Salesforce.

Provide an overview of specific cross-departmental projects you’ve managed, detailing how you navigated differing priorities and communication styles. Emphasize the importance of relationship building and collaboration in achieving project objectives.

Describe a couple of key innovations you've implemented in the past, how they were identified as needs, and the process of execution. Focus on the outcomes of these initiatives and how they benefited the organization.

In this response, demonstrate your ability to foresee obstacles while providing solutions. Mention industry challenges, the quick-paced nature of a startup, and how you plan to lead through potential growing pains, fostering resilience within the team.

When discussing system migrations or upgrades, show your thorough approach to project management that includes planning, stakeholder engagement, testing, and change management. Talk about the importance of clear timelines, communication, and follow-up to ensure a smooth transition.