Production Flow and Shipping Manager

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for an experienced Production Flow and Shipping Manager to join our rapidly growing venture-backed company. The Production Flow and Shipping Manager will oversee both the order entry and shipping teams. In this role, you will manage a team of 25+ order entry and shipping specialists in a state of the art and digital-only facility in Lehi, UT. You will be responsible for ensuring that orders are fabricated at the highest quality standards per customer deadlines and our internal quality & safety standards. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a 25+ person team of order entry and shipping specialists with aggressive growth targets, this is the right place for you! 

What You'll Do

• Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability

• Data-Driven Optimization: Outline, track, and report on key performance indicators to drive accountability and informed decision-making to help the facility reach new levels

• Problem Solve: Quickly troubleshoot and solve people, process, and technology issues as you operate within large scale and fast paced dental lab

• Quality Adherence: Monitor and enforce adherence to strict standard operating procedures and roll up your sleeves to lead by example where needed. High quality is key to efficient scalability!

• Inventory Monitoring: Develop and optimize workflows to ensure your department properly tracks key inventory (e.g., paper, ink, lab pans) and re-supplies as needed

• Lead: Lead, scale, and continuously train a team of 25+ specialists as they execute daily operational tasks

• Collaborate: Work with other teams to proactively identify and address high priority improvement opportunities

• Report directly to the facility’s Director of Operations

What We're Looking For

• 7+ years of experience managing a department in a manufacturing environment, preferably related to dental and/or medical devices OR 2+ years (post-grad) of consulting experience specializing in manufacturing or service operations 

• Proven track record of improving KPIs at a team and/or department level

• Comfortable performing data analysis and making decisions based on the results

• Experience reporting on performance metrics during recurring business meetings

• Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity

• High level of comfort with digital tools and technology

• Very high attention to detail and organizational skills

• Natural curiosity and ability to learn new concepts, tools, and workflows quickly

• Strong self-motivation, self-direction, and ability to work with multiple stakeholders to push improvement initiatives to completion

• Excellent communication and stakeholder management skills

Bonus Points For

• Previously built and/or led a production and/or order entry team in a dental lab, including building the operational infrastructure (e.g., lab management software configuration, written SOPs)

• Outstanding professional references to share

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For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.