Field Service Representative (7am-3pm) - 4590

As a Field Service Representative at Daniels Health, your primary responsibilities will include inspecting and servicing our medical products within assigned hospitals, maintaining inventory levels, and ensuring effective communication with hospital staff. You'll engage in activities like healthcare waste segregation, timely container exchanges, and maintaining a clear staging area, all while fostering strong relationships with both the clinical staff and your own team members.

To apply for the Field Service Representative role at Daniels Health, you ideally possess a high school diploma or equivalent, a positive can-do attitude, and prior experience in labor-intensive jobs. Familiarity with customer service in a healthcare setting will be beneficial, as will your willingness to be COVID vaccinated. We're looking for individuals who can maintain strong relationships and communicate effectively while managing tasks independently.

The work schedule for a Field Service Representative at Daniels Health is structured around consistent hours of Monday to Friday from 7 AM to 3 PM. You'll spend your week rotating between assigned hospitals, specifically working at Community Osteopathic on Mondays and Wednesdays, and West Shore on Tuesdays and Thursdays, with Fridays being split between the two locations. This consistency allows for a stable working environment.

As a Field Service Representative at Daniels Health, you can expect a physically active role that involves standing and walking for significant parts of the day. Additionally, the job requires lifting containers weighing up to 40 lbs and pushing or pulling transporters that may weigh up to approximately 300 lbs. Being physically fit and capable of performing these tasks is essential for success in this role.

Daniels Health offers a competitive benefits package for Field Service Representatives, including full-time job stability, paid sick leave, vacation leave from day one, and a car mileage program. Given that we provide essential healthcare services, you can expect no seasonal fluctuations in your work, along with opportunities for overtime and a competitive pay rate ranging from $20 to $22 per hour.

In a customer service role, handling difficult situations often requires empathy and strong communication skills. Share an example where you successfully resolved an issue by actively listening to the customer, understanding their concerns, and providing a timely solution, illustrating how your approach aligns with our commitment to customer satisfaction at Daniels Health.

Effective prioritization is key in a positions like Field Service Representative at Daniels Health. You can discuss a method you use such as assessing urgency and importance or utilizing tools like checklists. Highlight how you’ve previously managed competing tasks while ensuring high standards of service.

Demonstrating your passion for healthcare is important. You can express how making a tangible difference in people's lives and supporting healthcare teams drive your motivation. Emphasize that working for Daniels Health allows you to contribute positively to both safety and efficiency in healthcare.

Fostering professional relationships is crucial. Discuss a potential strategy that involves remaining calm, communicating clearly, and seeking to understand their perspective. Your aim should be to find a collaborative path forward that aligns with Daniels Health's commitment to partnership with clinical staff.

In this role, managing inventories is crucial. Share your experiences in tracking stock levels, ensuring timely exchanges, and implementing organizational systems. Highlight any previous successes in maintaining inventory accuracy and meeting operational needs effectively.

Demonstrating an awareness of safety protocols is vital in a medical environment. Discuss specific procedures such as observing waste segregation protocols, utilizing protective equipment, or following hygiene practices. Such awareness reflects your commitment to maintaining high safety standards, which is essential at Daniels Health.

Effective communication is at the heart of teamwork. You can explain how you actively engage with team members through daily updates, use of technology for communication, and regular check-ins with supervisors. Highlight how this approach enhances collaboration and ensures everyone is aligned with service goals at Daniels Health.

Handling physical tasks requires a proactive mindset and proper techniques. Talk about how you prepare for heavy lifting, such as conducting safety checks on equipment, ensuring proper lifting techniques, and understanding your physical limits to work effectively and safely.

When discussing motivations to work at Daniels Health, focus on the company's commitment to delivering quality healthcare solutions and maintaining high standards of safety. Express your interest in being part of a team that aligns with your values and passion for providing essential services in the healthcare sector.

Successful Field Service Representatives embody customer service excellence. You might mention that listening to the client's needs, ensuring product reliability, and maintaining strong relationships with both customers and colleagues are all vital aspects of the role that significantly impact service delivery.