Director, Marketplaces

About Darkroom

We're building the future of advertising and are looking for the minds to help us do it.

Darkroom is a progressive omnichannel growth marketing agency focused on retail, e-commerce, and consumer businesses. We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2023), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).

We are looking for a Director of Marketplaces (Amazon) to join our fast growing Marketplace department. You will play a crucial role in maintaining client relationships (this is a very large part of this job), overseeing marketplace ad strategies, organic content strategy, and ensuring the achievement of client KPIs on platforms like Amazon, Walmart, and more. This role requires a strong blend of account management, strategic thinking, and digital marketplace expertise.

You must have a strong background in Client Services (agency experience is a major plus), Amazon FBA (Strong Seller Central skills/Vendor Central is a plus), and enjoy working in a fast paced environment with the best consumer brands.

This position reports to the Marketplaces department head.

This is a remote job, and can be based within the state(s) of Pennsylvania, New York, Florida, and must have the right to work within the United States.

What you'll do

• Client Relationship Management: Serve as the primary point of contact for all clients, fostering strong relationships, understanding their needs, and aligning our strategies to help achieve their business goals.

• Strategic Marketplace Leadership: Develop and execute end-to-end marketplace strategies, including inventory analysis and forecasting, goal setting, promotional planning, competitive analysis, and continued optimization.

• Lead the development of insight-backed media strategies for Darkroom’s CPG clients on Amazon.

  1. Manage and update our proprietary Commerce Database for Amazon

  2. Manage vendor relationships, including responsibility for helping team obtain relevant estimates, RFPs, favorable rates, value-adds, and information about new products & services.

  3. Keep up to date with, and vet, emerging platforms, shopper media vendors and innovation trends specific to Amazon, and regularly share new opportunities with our clients.

  4. Above all else, you will be responsible for the performance of your book of business on Amazon. Main KPIs will be revenue growth, client retention, and brand specific metrics like ACOS, TACOS.

• Performance Analysis and Optimization: Analyze marketplace data to assess performance metrics, competitor identify trends, and drive data-driven adjustments to optimize campaigns.

• Cross-Functional Collaboration: Work closely with internal teams, including Brand Managers, Brand Associates, PPC leads and our Creative team to ensure cohesive marketplace strategies and leverage resources effectively. Collaborate with other departments to integrate advertising strategy into overall brand strategy.

• Revenue Growth: Identify upsell and expansion opportunities within accounts, contributing to company revenue growth goals.

• Team Mentorship: Mentor and lead brand managers and brand associates, sharing best practices and fostering a culture of learning and continuous improvement.

Who You Are 

• Experience: 5-7+ years of experience in Amazon-specific account management, digital marketing, or a similar field. Previous Amazon experience, whether at an aggregator, agency, or brand is a must. Walmart and other retail media exposure is a major plus.

• Education: Bachelor’s Degree required.

• Expertise: Proven senior experience managing large client accounts in Amazon and e-commerce marketplaces.

• Skills: Strong understanding of marketplace algorithms, digital advertising strategies, data analysis, and KPI management.

• Communication: Excellent communication and presentation skills, with the ability to articulate complex strategies and build rapport with clients. Excellent leadership and team management skills, with experience managing diverse teams.

• Analytical Mindset: Proficient in data analysis, with a knack for identifying insights and making data-driven decisions

What it's like to work at Darkroom 

We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:

• Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy and 10 holidays throughout the year to keep you recharged and sharp.

• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona! 

• Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be.

• Parental Leave: We offer a flexible and supportive parental leave policy for both birthing and non-birthing parents, giving you the time you need to focus on your growing family.

• Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.

• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements