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Data Analyst - Tableau
Overview:
Apptio is the leading technology spend and value management company for financial and
operational decisions across Information Technology (IT), multi-cloud FinOps, and product
development. Apptio's mission is to deliver business value with every technology
investment. Powered by Apptio’s cloud platform and AI/ML data engine, Apptio’s SaaS
applications translate technology spend into clear business outcomes and financial ROI.
Apptio applications deliver six key capabilities: cost transparency, actionable insights,
planning and forecasting, usage and consumption, value management, and
showback/chargeback. As a trusted leader in FinOps and Technology Business
Management (TBM) with thousands of customers worldwide, Apptio empowers leaders to
cut costs and redirect investments to digital innovation. For more information,Please visit www.apptio.com
Apptio India’s Center of Excellence (CoE) has been established in 2019 and is Great Place
to Work® certified. Our product engineering, customer success, marketing, and
administrative teams create and deliver innovative products and services to all Apptio
customers. Apptio leads with an employee-first culture in the India market, ensuring
alignment and commitment to Apptio’s mission to provide a simple, modern, and strong
customer experience that delivers tangible insights and business value. For more
information,Please visit www.apptio.com, www.apptio.com/company/apptio-india/
We are a well-established product company, and your
role will be to ensure we are still at the very top of our
software categories. Join us to create value with every
technology investment!
The Position
You:
A highly motivated individual with a passion for helping teams achieve their goals and
identify new ways to help them better support our customers You are equally
productive working independently and in groups You enjoy and have a track record of
learning and working with new technologies/applications to solve problems You’re very
responsive, timely and accurate with your deliverables You can synthesize input from
multiple sources and determine viable options that best meet the various and sometimes
competing requirements You have a reputation in your current company as someone
who “gets things done, and done well” and with whom others enjoy working
Us:
CS Operations provides support, processes, and tools to enable Apptio’s Support team
to provide our customers with timely, high quality support that meets or exceeds their
expectations and helps them be successful with Apptio’s products Our business is
enjoying rapid growth, so our most successful team members are those who thrive in a
fast paced environment and find ways to improve and scale their function, as well as
help the services teams more effectively and more easily perform their roles This role
primarily focuses on the Support function but also has responsibilities that contribute to
the Customer Success team as well
Responsibilities:
Title: Data Analyst
Location: Bangalore - Hybrid
Years of Experience: 4-7 years
Location: Bangalore - Hybrid
Years of Experience: 4-7 years
Apptio is the leading technology spend and value management company for financial and
operational decisions across Information Technology (IT), multi-cloud FinOps, and product
development. Apptio's mission is to deliver business value with every technology
investment. Powered by Apptio’s cloud platform and AI/ML data engine, Apptio’s SaaS
applications translate technology spend into clear business outcomes and financial ROI.
Apptio applications deliver six key capabilities: cost transparency, actionable insights,
planning and forecasting, usage and consumption, value management, and
showback/chargeback. As a trusted leader in FinOps and Technology Business
Management (TBM) with thousands of customers worldwide, Apptio empowers leaders to
cut costs and redirect investments to digital innovation. For more information,Please visit www.apptio.com
Apptio India’s Center of Excellence (CoE) has been established in 2019 and is Great Place
to Work® certified. Our product engineering, customer success, marketing, and
administrative teams create and deliver innovative products and services to all Apptio
customers. Apptio leads with an employee-first culture in the India market, ensuring
alignment and commitment to Apptio’s mission to provide a simple, modern, and strong
customer experience that delivers tangible insights and business value. For more
information,Please visit www.apptio.com, www.apptio.com/company/apptio-india/
We are a well-established product company, and your
role will be to ensure we are still at the very top of our
software categories. Join us to create value with every
technology investment!
The Position
You:
A highly motivated individual with a passion for helping teams achieve their goals and
identify new ways to help them better support our customers You are equally
productive working independently and in groups You enjoy and have a track record of
learning and working with new technologies/applications to solve problems You’re very
responsive, timely and accurate with your deliverables You can synthesize input from
multiple sources and determine viable options that best meet the various and sometimes
competing requirements You have a reputation in your current company as someone
who “gets things done, and done well” and with whom others enjoy working
Us:
CS Operations provides support, processes, and tools to enable Apptio’s Support team
to provide our customers with timely, high quality support that meets or exceeds their
expectations and helps them be successful with Apptio’s products Our business is
enjoying rapid growth, so our most successful team members are those who thrive in a
fast paced environment and find ways to improve and scale their function, as well as
help the services teams more effectively and more easily perform their roles This role
primarily focuses on the Support function but also has responsibilities that contribute to
the Customer Success team as well
- Tableau (additional BI tools would be beneficial) Design and build new custom
Tableau dashboards to meet customer requirements A creative approach will be
required for some projects, where a detailed understanding of Tableau would be a key
advantage -
Reporting and data analysis of varying levels of complexity using MS Excel, Tableau
and other data analysis and reporting tools -
End to end development Take ownership of the technical delivery of custom
analytic projects -
Portal delivery work with our internal technology teams to embed Tableau
dashboards into the custom portal and provide the required functionality -
Translate the findings of the analyses into professional dashboards or PowerPoint
presentations that are appropriate for C level audiences and other stakeholders -
Work with the Support and Customer Success teams to design and rollout, facilitate,
track and administer support and customer success processes or other improvements
that will enable the team to more effectively or more efficiently serve our customers
Key skills
Intermediate/advanced Tableau and Tableau Server experience-
Advanced SQL skills and experience with operational reporting systems, data
warehouse systems, and dashboards. - Understanding and ability to manipulate and join multiple diverse datasets
-
Experience in connecting and working with different types of data sources, for
example, SQL and APIs -
Experience and comfortable interfacing directly with customers to support sales and
opportunity evaluation -
Ability to work in an agile environment whilst working with customers to deliver the
final solution.
Basic Qualifications
3 - 5 years working as a Tableau analyst in a professional organization with Tableau
certification level of “Certified Associate” or higher-
Advanced data analysis and MS Excel skills as evidenced by the ability to analyze data
and create complex, customized pivot tables and charts, automatically merge multiple
data sets, use lookups, familiarity with array formulas, develop and debug complex
formulas -
Bachelor’s degree in Math, Statistics, Economics, Finance, Accounting or Business
Administration or another degree of similar coursework
Preferred Qualifications
Prior experience working in a software support organization, including familiarity
with standard software support metrics and processes-
Ability to communicate effectively with coworkers in a variety of roles and levels and
using a variety of tools, such as MS Outlook, PowerPoint and Word - Strong attention to detail and track record of accurate reporting and analysis
-
Must be flexible with work hours/availability to work with team members in other
time zones.
By
Apptio
Apptio is the independent software-as-a-service leader in technology business management (TBM), a new category and discipline backed by global IT leaders that helps you understand the cost, quality, and value of the services you provide.
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DATE POSTED
July 25, 2023
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