Systems Engineer

As a Systems Engineer at Datacom, your main responsibilities will involve designing and implementing systems based on client requirements, providing troubleshooting and technical support for IT infrastructures, monitoring the performance and security of systems, and collaborating with other IT professionals to ensure operations run smoothly. Your role is integral to keeping our clients' systems operational and supporting their business growth.

To be considered for the Systems Engineer position at Datacom, you should have extensive experience with Microsoft technologies, particularly Windows Server Operating Systems, Active Directory, and virtualization technologies like VMware. Familiarity with networking principles and PowerShell scripting is also essential. Additional skills in cloud platforms such as Azure or AWS will greatly enhance your application.

Datacom places a high priority on work-life balance, allowing Systems Engineers to choose their work setup—whether it’s working in the office or from home. The company fosters a flexible culture, understanding that a happy, well-balanced employee is a productive one. You'll be part of a team that values your personal time just as much as your professional contributions.

As a Systems Engineer at Datacom, you should be well-versed in Microsoft operating systems, particularly Windows Server, Active Directory, and various networking technologies. Familiarity with virtualization tools like VMware, understanding of Remote Desktop Services, and scripting with PowerShell are vital. If you also have experience with Exchange support, AWS, Azure, or Linux, that would be a strong bonus!

At Datacom, we take professional growth seriously. As a Systems Engineer, you will have access to various training and development courses that help you stay ahead of technology trends and enhance your skill set. The company encourages learning and offers opportunities for career advancement to ensure that you thrive in your role and achieve your professional goals.

When troubleshooting system performance issues, I typically start by gathering data to analyze the existing performance metrics. I use tools to monitor system utilization and check logs for any errors. It's important to identify whether the issue is related to hardware, software, or network performance. Once I have this information, I can develop a targeted action plan to address the issue efficiently.

Active Directory is a directory service developed by Microsoft that provides a variety of functions, including authentication and authorization of users in a network. It allows administrators to manage permissions and access to network resources. In my previous roles, I’ve utilized Active Directory to streamline user account management, implement group policies, and maintain security protocols effectively.

I have hands-on experience working with VMware for setting up and managing virtual machines. This includes configuring resources like CPU and memory allocations, optimizing performance, and ensuring availability of services across different environments. I believe VMware is essential for efficient resource management and scalability within any infrastructure.

My approach to documenting and implementing system changes involves thorough planning and communication. I ensure that any changes are well-documented, including the reasons for the change, potential impact, and step-by-step procedures. After changes are implemented, I perform testing to verify functionality and update the documentation accordingly to reflect the new state of the system.

Prioritizing tasks effectively is crucial when handling multiple support requests. I assess each request based on urgency and overall impact on the business operations. High-priority issues that affect a large number of users take precedence, while less critical requests can be scheduled for later attention. I also communicate with team members to ensure we address issues collaboratively.

I have experience using PowerShell scripting to automate regular tasks such as user provisioning, reporting, and system monitoring. This not only improves efficiency but also reduces the potential for human error. I enjoy scripting because it allows me to streamline processes and enhance the overall productivity of our IT operations.

To ensure system security and compliance, I regularly conduct security assessments and audits to identify potential vulnerabilities. Implementing best practices for access controls, maintaining up-to-date systems, and ensuring that all software is patched helps mitigate risks. Furthermore, I stay informed on relevant compliance standards to ensure that our systems align with industry regulations.

One challenging project I worked on involved migrating a client’s servers to a new data center. This required meticulous planning to minimize downtime and ensure continuity of service. I coordinated with multiple teams, developed a comprehensive migration plan, and successfully executed the transition, significantly improving the client’s system performance and reliability.

I stay updated on the latest IT technologies through continuous learning. I regularly attend workshops, webinars, and industry conferences. Subscribing to leading IT publications and following influential tech blogs and forums allows me to keep pace with emerging trends and tools, ensuring that my skills remain relevant.

I prefer using tools such as Nagios and SolarWinds for system monitoring and performance analysis due to their robust features and flexibility. These tools enable me to track system health, performance metrics, and alert for potential issues, allowing for proactive troubleshooting to maintain system reliability.