Job details

Customer Service Representative I (H)

DATAMARK, Inc. is currently hiring for the position of Customer Service Representative I.

In this role, the Customer Service Representative I will handle incoming calls and emails from customers, answering questions, resolving issues, and providing product or service information in our call center. They will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Customer Service Representative I will, at all times, strive to provide a positive customer experience and ensure customer satisfaction.

Responsibilities

Answer incoming customer calls and emails in a professional and courteous manner
Provide efficient and accurate assistance to customers, addressing their inquiries, concerns, or requests
Document all customer interactions and maintain accurate customer records in the call center
Update account information as needed, ensuring accuracy and completeness
Assist in resolving customer complaints or issues in the call center escalating complex cases to the appropriate team members or departments for further investigation
Follow up with customers in the call center on a timely basis to ensure customer satisfaction and problem resolution
Stay up to date on company products, services, and policies to provide accurate information to customers in the call center

High school diploma or equivalent
At least 1 year of previous experience of customer service in a call center setting
Excellent communication skills, both verbal and written
Ability to remain calm and professional in stressful customer situations
Strong problem-solving and decision-making skills
Good computer literacy and ability to navigate multiple systems simultaneously
Familiarity with CRM systems and customer support software
Ability to work in a fast-paced and dynamic environment
Strong attention to detail and accuracy