VP/Head of Professional Services

As the VP/Head of Professional Services at DataVisor, you will be responsible for establishing client relationships, developing innovative service offerings, leading project implementations, and ensuring operational excellence. This role requires understanding fintech client needs while aligning our professional services to drive growth.

To qualify for the VP/Head of Professional Services position at DataVisor, candidates should have 8+ years of experience in professional services leadership in fintech or related industries. A strong background in fraud prevention and AML solutions, as well as excellent communication skills, are also key requirements.

DataVisor ensures the success of its professional services projects by focusing on meticulous project planning, effective team leadership, and collaboration with sales and product teams. Monitoring service performance metrics, such as customer satisfaction and profitability, is also vital to achieving desired outcomes.

The VP/Head of Professional Services will lead a high-performing team of consultants and technical experts, fostering an environment of collaboration and innovation to achieve exceptional client outcomes in the fintech sector.

DataVisor offers a competitive benefits package for the VP/Head of Professional Services, including medical insurance, stock option plans, and a 401K, ensuring that our team is well-supported as they drive growth and innovation in the industry.

While answering this question, focus on specific projects or roles where you engaged with fraud prevention or AML solutions. Highlight how your experience aligns with DataVisor’s mission and how you’ve previously driven successful outcomes in these areas.

Discuss your strategies for establishing long-term relationships with clients, including understanding their needs and effectively communicating service offerings that deliver value. Provide examples of how you’ve successfully engaged large clients in past roles.

Describe your leadership style, whether it’s collaborative or results-oriented, and provide examples of how you’ve inspired your team to achieve goals, particularly in challenging situations or projects.

Be prepared to detail a specific service offering you developed, including the rationale behind it, how it addressed client needs, and the outcomes it achieved. Focus on metrics that demonstrate its success.

Explain your project management strategies, such as effective planning, resource allocation, and using performance metrics. Share a past experience where you successfully delivered a project on time and budget.

Discuss important metrics like customer satisfaction, revenue growth, utilization rates, and profitability. Emphasize how monitoring these metrics helps inform decisions and improve service delivery.

Outline your approach to market research and analysis, including how you keep up with industry trends and client feedback to innovate and develop new services aligned with market needs.

Share a specific example where your entrepreneurial mindset led you to create a solution or initiative that offered significant value. Highlight the impact it had on your team or organization.

Explain your methods for setting priorities based on project goals, deadlines, and team capabilities. Incorporate examples showing how you’ve successfully managed competing demands on your time.

Discuss communication and collaboration techniques that facilitate effective relationships with sales, product, and engineering teams. Provide an example of a successful cross-departmental project or initiative.