Back Office Processing Analyst - job 2 of 3

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

In this role, you will be the right hand for the transition lead and will be helping to  facilitate the handover of critical processes from one team or individual to another. You will help with once off requests which are coming from different stakeholders and are related to different spheres of the business , act as a bridge between the outgoing and incoming parties, ensuring a seamless knowledge transfer and minimal disruption to ongoing operations., you also will be helping with the process set up and process writing. 

This role requires a detail-oriented individual with excellent project management skills, strong communication abilities, and a comprehensive understanding of the processes involved in business transitions. 

Responsibilities:

• Participate in one off requests which are coming from the stakeholders: process review/ details clarification/ completion of the task

• Collaborate with the transition manager on the priorities and in case of the ask to work with outgoing team members or individuals to document and map key processes.

• Assisting in developing clear and concise process documentation, including flowcharts, step-by-step instructions, and decision trees, suggesting automation steps and improvements 

• Conduct knowledge transfer sessions with the incoming team, providing comprehensive training on processes, systems, and tools.

• Test the transferred processes with the incoming team to identify and address any gaps or roadblocks.

• Provide ongoing support to the incoming team during the initial transition period.

• Cooperate with internal teams to help leaning up the ongoing queues in case of decreased capacity on their end

Qualifications:

• At least 1 year experience in a Customer Onboarding or Customer Support

• Experience in  project management or participating/ helping in setting up the projects/ processes  

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills with the ability to explain complex processes in an easy-to-understand manner.

• Ability to work independently and manage multiple tasks simultaneously.

Skills and Competencies:

• Analytical Skills: Ability to analyze complex processes and identify potential issues.

• Detail-Oriented: Keen attention to detail to ensure accuracy in documentation and process execution.

• Problem-Solving: Strong problem-solving skills to address challenges that arise during transitions.

• Time Management: Ability to manage multiple tasks and projects simultaneously.

• Adaptability: Flexibility to adapt to changing priorities and new information.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.