Manager, Customer Onboarding

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you will do:

• Successfully manage backlog to ensure on-time quality Implementation

• Develop Implementation Managers through hands-on coaching and mentorship.

• Successfully resolve customer escalations for maximum satisfaction and positive relationships.

• Drive customer adoption of key features and best practices.

• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.

• Support hiring & onboarding of new team members.

• Track, monitor & continuously improve performance on key metrics & KPIs.

• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.

• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.

What you will need:

• 7+ years of SaaS experience in professional services or implementation. 

• 4+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.

• Relentless prioritisation and time management.

• Unwavering energy to help your team and your customers. 

• Strong attention to detail and ability to solve complex, interdependent problems.

• Flexibility to scale and adapt to changing organisations and responsibilities.

• Fintech or HR tech experience.

Bonus Points if:

• Experience working with clients and team members from multiple countries and across multiple time zones.

• Experience working on a remote team.

• Experience working at a high-growth start-up or scale-up.

• Multilingual abilities.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.