Operational Excellence Enablement Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

The Operational Excellence Enablement Manager plays a pivotal role in ensuring the seamless integration of operational processes and enablement strategies within the organization. Collaborating closely with different Operations teams incl. Product ops and other cross-functional teams, you will streamline the release of new process and product launches, establish metrics for tracking enablement impact, and drive process improvements. This role requires exceptional project management skills, a keen eye for detail and openness for feedback, and the ability to foster collaboration across various departments.

Responsibilities:

Establish a Hub and Spoke model in Ops:

• Enhance the collaboration between teams launching new tools or processes to ensure well managed change model

• Streamline enablement requests and communication flows so that information is distributed to operational and functional enablement teams fast and accurately.

• Enforce and improve internal enablement and logging procedures.

• Develop a blended training program of remote content delivery as well as e-learning content.

Standardization and Coordination:

• Collaborate with stakeholders and subject matter experts across the business and content development colleagues to define, develop and deliver enablement programs that produce maximum impact.

• Develop and implement metrics and methodologies to track enablement impact.

• Scope Central Enablement responsibilities successfully.

• Gather feedback from cross-functional teams and analyze process data to assess effectiveness and drive continuous improvement.

• Define and track program milestones and KPIs with timely reporting.

• Deliver observable and measurable learning and evaluation outcomes in line with agreed business needs.

• Report to stakeholders on progress against KPIs per project.

• Engage with and understand audiences to ensure that programs meet their ongoing needs.

• Provide templates and best practices for sharing training updates and onboarding materials, catering to different tiers of releases and new hire orientations.

• Set clear responsibilities and expectations for program stakeholders and provide continuous feedback.

Enablement Audits and Recommendations:

• Review and approve OKRs and New Hire Orientation (NHO) training materials prepared by internal enablement teams, ensuring alignment with Deel's goals and standards.

• Project manage audits for operational teams in collaboration with functional teams to ensure adherence to established processes and track performance over time.

• Drive improvements and recommendations based on audit findings, best practices and feedback.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).

• 3+ years in enablement, program management, or a similar role.

• Proficient in Looker or other Business Intelligence tools.

• Deep understanding of the operations department audience.

• Analytical mindset for interpreting data and making data-driven recommendations (SQL skills are a must).

• Passion for learning and inspiring others.

• Outstanding organizational and project management skills; able to prioritize and manage dynamic demands under deadlines.

• Ability to coach and provide feedback to team members, collaborators, and stakeholders.

• Clear communicator and presenter, fluent in English.

• Exceptional interpersonal skills; able to build rapport, trust, and motivate others quickly.

• Extensive experience in the fast-paced technology sector.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.