Senior Customer Success Manager, Global Payroll

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Position Overview:

As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs. The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.

Requirements:

• Minimum of 3 years experience in Customer Success, Account Management or related roles, preferably within the HR or Payroll Industry. Experience working with Enterprise accounts is a strong advantage 

• Must have working knowledge of Global Payroll and be comfortable with payroll processes, regulations and compliance requirements across multiple countries 

• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

• Have a solid track record of achievement - e.g. had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards

• Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.

• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.

• Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives

• Familiarity with HRIS, Payroll Software and other relevant tools is preferred

• Additional language skills are a plus 

Job Specific Duties

• Guide our customers through the change management process of implementing our Global Payroll Product. Partnering with our onboarding team to ensure a smooth transition and successful implementation across the clients organisation 

• Conduct comprehensive product training sessions for customers to ensure full utilization of the Global Payroll platform 

• Monitor key performance metrics and milestones across your book of business, identifying key areas for improvement and implementing strategies to drive success

• Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulatory requirements and best practices 

• Collaborate with our Product & Operational teams on enhancements and improvements by leveraging customer feedback

• Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.