Job details

IT Applications Support Engineer

Company Description

DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.

Job Description

We are looking for a qualified IT Application Support Engineer role to join our growing team. You will be responsible for assisting the team in providing key business application support to all levels of the business across the business in Australia and the Philippines. You will help the business solve its application and system issues. You should have a deep understanding of how the systems work and perform troubleshooting systems, responding to assistance requests and handling technical issues.

As an IT Applications Support Engineer, you will be responsible for:

Manage CRM applications such as PipeDrive and Actionstep, focusing on user creation, policies, and configurations
Coordinate with various teams to complete projects, resolve issues, and develop solutions
M365 Administration
Handle user issues and requests using ServiceDesk and Jira
Document processes and solutions in Confluence
Support various applications used by the company, such as GOTO, Sophos, LastPass, and Typeform
Manage Azure services to an extent, including SharePoint, Exchange, Teams, and AzureAD
Troubleshoot issues related to email and document templates in Actionstep and PipeDrive
Create calculated merge fields for automation in Actionstep using PHP
Resolve automatic matter creation issues using Postman and TablePlus
Create, manage, and optimize automations using Zapier
Perform various tasks using PowerShell

Qualifications

To succeed in this role, you must have experience in:

At least 2-3 years of experience in managing and optimising Pipedrive CRM and Actionstep, focusing on efficient workflows and data integrity
Proficient in PHP, PowerShell, Python, and HTML for automation, integration, and custom development
Experienced in Microsoft Azure, managing resources, implementing security, and optimizing performance
Skilled in using Zapier and Make for automating workflows and streamlining processes
Proficient with Typeform and Gravity Forms for form design, data collection, and CRM integration
Proven successful experience in a first or second level IT support role providing service to a diverse range of technology users
Understanding of ITIL processes, focusing on incident management and service delivery
Experience in incident management processes, service restoration and problem resolution processes
Understanding of SDLC principles
Experience supporting business critical and customer facing Apps in the context of large corporate ICT applications and systems
Strong communication skills for providing effective technical assistance, both over the phone and in person.
Ability to create and deliver technical training that enables end users to be self-sufficient and delivering for our customers
Experience in working autonomously with a personal drive to meet deadlines

WORKING LOCATION AND REQUIREMENTS

This role works in a HYBRID SETUP requiring on-site attendance once a week and in order to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

conducive home office (free from noise and distraction)
main internet: wired internet of at least 100mbps
reliable back up internet: at least 20mbps speed

Additional Information

If this role sounds like an opportunity you'd excel in, please apply now and take the next step in your career within a successful business that values you, your wellbeing, and success.

As an equal opportunity employer, DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.

What You Should Know About IT Applications Support Engineer, Deep Blue Company

Looking to take your career to the next level as an IT Applications Support Engineer? Join DBC Philippines, the shared services branch of Deep Blue Company! We're an innovative Australian scale-up revolutionizing the property experience across Australia. In this pivotal role, you'll be the go-to person for application support, helping our teams in both Australia and the Philippines tackle various system issues. You’ll manage CRM applications like PipeDrive and Actionstep, provide M365 administration, and respond to technical requests using ServiceDesk and Jira. With your expertise in troubleshooting and a thorough understanding of our systems, you’ll document processes in Confluence and optimize user experience with tools like Zapier and PowerShell. Your background in IT support will allow you to efficiently collaborate with various teams to resolve issues and develop effective solutions. Plus, your understanding of ITIL processes will enhance our service delivery. If you're ready to step into a dynamic environment that values innovation, personal drive, and diversity, we want to hear from you. With hybrid working arrangements, you can enjoy flexibility while contributing to a team that prioritizes your professional growth and well-being.

Frequently Asked Questions (FAQs) for IT Applications Support Engineer Role at Deep Blue Company

What are the main responsibilities of the IT Applications Support Engineer at DBC Philippines?

As an IT Applications Support Engineer at DBC Philippines, your main responsibilities will include managing CRM applications like PipeDrive and Actionstep, providing administration for M365, handling users’ issues via ServiceDesk and Jira, and documenting solutions in Confluence. You will also support various company applications, troubleshoot email and document templates, manage Azure services, and create automation solutions using Zapier.