IT Operations Engineer

As an IT Operations Engineer at LTK, your main responsibilities include administering various IT systems and services, providing technical support to team members across the globe, and managing equipment logistics. You'll work with platforms like Google Workspace, Slack, and Zoom while ensuring quick onboarding and offboarding processes for employees and contractors. Additionally, you'll handle day-to-day IT operations tasks, making critical contributions to our IT infrastructure.

To qualify for the IT Operations Engineer role at LTK, candidates should ideally have over 5 years of experience in IT systems administration and support. A strong familiarity with Apple macOS and Microsoft Windows, as well as proficiency in SaaS tools such as Google Workspace and Slack, is essential. Excellent verbal and written communication skills, a mindset for automation, and the ability to work effectively with diverse teams are also important for this position.

Yes, the IT Operations Engineer at LTK may require local travel within the Dallas metroplex. This could include visits to shipping or tech support centers to better assist our staff with equipment and technical support needs. Mileage reimbursement will be provided for any travel expenses related to these duties.

The work environment for an IT Operations Engineer at LTK is remote-first and productivity-oriented. You’ll join a diverse, multi-disciplinary team that thrives on innovation and collaboration. The company values work-life balance, offering flexible PTO, Summer Fridays, and a competitive benefits package, all while focusing on empowering lifestyle creators globally.

In the IT Operations Engineer role at LTK, you'll engage with modern SaaS services and public cloud technologies including Google Workspace, Slack, Zoom, and Jira, among others. You'll also handle a variety of computing devices, specifically Apple macOS and Windows devices. Familiarity with Mobile Device Management systems like Jamf or expertise with cloud platforms like AWS and GCP would be beneficial as well.

When answering this question, highlight your specific experience with SaaS applications, detailing the tools you’ve supported or administered, like Google Workspace or Slack. Discuss how your familiarity with these platforms has helped improve productivity or resolve issues efficiently in previous roles.

A strong response would cover your systematic approach to troubleshooting, such as gathering all necessary information from the user, prioritizing issues based on urgency, and utilizing available resources or documentation to find a resolution quickly. Mention specific tools or methods you've used in past positions, such as ticketing systems or diagnostic tools.

When addressing IT security, discuss best practices you adhere to, such as regular updates and patch management, user authentication protocols, and monitoring for any security threats. You could also share relevant experiences implementing security measures or compliance frameworks in past roles.

Use the STAR (Situation, Task, Action, Result) method to describe your experience. Discuss a specific instance where you identified inefficiencies in an IT process, the steps you took to improve it, and the positive impact it had on the team or the organization. Numbers or metrics showcasing your success are always a plus!

Share your techniques for prioritization. This may include the use of task management tools, assessing urgency versus importance, and maintaining flexibility to adapt to changing demands. Give examples of how you've successfully managed multiple projects or tasks simultaneously without sacrificing quality.

Emphasize your experience in providing remote support through various channels, such as email or video calls. Provide examples of how you have effectively resolved issues for remote users across different time zones, showcasing your adaptability and communication skills.

Discuss your approach to professional development and staying informed about the latest trends in IT. This may include attending conferences, participating in webinars, subscribing to industry publications, or being active in online tech communities. Mention specific technologies you're particularly interested in.

When answering, outline your strategies for translating technical jargon into understandable language for non-technical users. Provide examples of times you've successfully communicated complex information in a clear and engaging way, ensuring that the audience understands the issue and any necessary instructions.

Demonstrate your understanding of ITIL and ITSM by explaining their frameworks and how they enhance service delivery in IT operations. Discuss your experience applying these principles in your work, like incident management or change control, and the benefits you’ve observed from their implementation.

Tailor your answer to reflect your admiration for LTK’s mission to empower lifestyle creators and its commitment to innovation. Discuss how your values align with LTK’s and your enthusiasm for contributing to a company that is disrupting the industry and making a positive impact.