Deliverability Specialist (US-Remote)

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily. 

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate (read more about our recent Series C!). We’re a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, Texas, and Utah as well as in the UK and Singapore - with plans to expand the locations we support in the future. We also have offices in San Mateo, CA, New York City, and

London, UK. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work. 

About The Team:

Our operations team is a strategic and analytical team that drives and implements key initiatives across the company. As we expand our offerings to include Push, In-App, Email, and SMS channels for B2C companies, we are seeking our first Deliverability Specialist to spearhead our deliverability and compliance functions. This role will collaborate with our internal teams (including Engineering, Product Management, Customer Success, and Customer Support) to address deliverability issues and improve our product offerings.

What You'll Do:

• Help implement tools and processes around email and sms deliverability and compliance
• Help to manage user authentication and authorization, abuse and fraud prevention, and compliance with OneSignal’s Terms of Service
• Manage delivery rules and bounce classifications, monitoring and deploying automated detection systems, dashboards, alerts, and manual reviews to detect patterns, activities, and content that violates messaging policy
• Monitor prohibited country signups, relay signups, and payment fraud
• Assist customers in setting up unique dedicated IP warm-up programs, monitor their IP warming progress, and manage IP pools for senders on shared IPs
• Conduct and monitor in-depth investigations, reviews, and audits into a customer’s engagement rates, spam complaint rates, bounces, list hygiene, email subject lines, and content to help customers improve their sending reputation and email metrics
• Respond to deliverability-related escalations and customer support tickets on topics including email authentication, DNS, sending reputation, deliverability, and compliance
• Work with customers, Internet Service Provider (ISP) abuse desks, email blocklists, and anti-spam technology providers to solve complex issues
• Ensure compliance with anti-spam laws, such as CAN-SPAM, CASL, and GDPR
• Take an active role in the community through writing blogs, articles, and whitepapers

What You'll Bring:

• 5+ years of professional experience in a email deliverability, email compliance, or email consulting
• Up-to-date knowledge of current email best practices, strategies, and industry standards
• Overall expertise in email deliverability and tools that support sending
• Strong interpersonal and communication skills and experience working cross functionally

The New York and California base salary for this full time position is between $115,000 to $150,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.