National Account Manager - Retail/Non-food

The National Account Manager at Deliveroo manages the relationships with retail partners, helping them optimize their sales and daily operations while also engaging in new business development.

Candidates for the National Account Manager role at Deliveroo should possess effective relationship-building skills, data analysis capabilities, and experience in account management, strategic sales, or partnerships.

A National Account Manager at Deliveroo uses data insights to provide tailored advice, optimize partner offerings, and collaborate on marketing campaigns to enhance the partner's presence on the platform.

Experience in account management or strategic sales, particularly within Retail or FMCG sectors, is advantageous for the National Account Manager - Retail/Non-food role at Deliveroo.

Deliveroo offers a hybrid working environment, providing flexibility between remote work and in-office collaboration, which supports work-life balance.

As a National Account Manager at Deliveroo, you can expect to encounter various challenges that will help you develop your skills and influence the growth of the retail vertical.

Deliveroo offers a range of benefits including healthcare, parental leave, generous annual leave, and opportunities for personal charitable endeavors, reflecting their commitment to employee welfare.

When managing partner relationships as a National Account Manager, it's crucial to establish trust through open communication, actively listen to their needs, and offer data-driven insights that lead to mutual growth.

In a previous role, I increased a partner's sales by analyzing performance data, identifying underperforming products, and working with them to create targeted marketing campaigns that improved visibility.

My approach to data analysis involves collecting relevant data, identifying trends, and translating those insights into actionable strategies that guide partners toward achieving their revenue goals.

When onboarding new partners, I ensure clear communication of expectations, provide comprehensive training, and remain supportive throughout the process to address any potential challenges head-on.

I focus on understanding the partner's objectives while clearly presenting Deliveroo's value proposition, which allows me to find common ground and negotiate mutually beneficial terms.

In my previous roles, I've collaborated with marketing teams to design and implement campaigns that resonate with target audiences, leveraging data insights to measure their effectiveness for continuous improvement.

I set up key performance indicators with each partner to regularly review metrics during our meetings, allowing for transparent discussions about progress and identifying areas for enhancement.

I make it a priority to establish shared goals with partners, aligning our objectives from the outset through regular discussions and performance reviews to ensure ongoing collaboration.

Effective communication is vital in account management; it fosters trust, clarifies expectations, and ensures that both parties remain aligned and open to feedback for long-term success.

Building a new retail vertical would involve thorough market research, identifying potential partners, crafting tailored pitches, and fostering collaborative relationships to ensure a strong foundation for growth.