Partner Operations Manager

As a Partner Operations Manager at Deliveroo, your key responsibilities include improving delivery operations for our high volume partners, resolving cross-functional issues, and collaborating with teams to enhance site performance. You’ll work closely with the commercial team to equip them with essential tools and partner with the Product team to ensure the needs of our partners are reflected in new features. Leading project initiatives and managing stakeholder expectations are also critical components of this role.

To qualify as a Partner Operations Manager at Deliveroo, you should possess strong communication and analytical skills, ideally with previous experience in project management. An inquisitive mindset that encourages questioning the status quo and improving operational processes is essential. Leadership qualities that enable you to influence and rally stakeholders behind new ideas will significantly enhance your candidacy as well.

The Partner Operations team is integral to Deliveroo's mission by ensuring a smooth and efficient delivery experience for our consumers, restaurants, and grocery partners. By focusing on improving operational performance and advocating for partner needs during feature development, this team plays a crucial role in making access to food and products more convenient and enjoyable for everyone.

A successful Partner Operations Manager at Deliveroo should develop a mix of strong analytical skills to assess operational performance, communication skills for effective stakeholder engagement, and project management abilities to oversee multiple initiatives concurrently. Additionally, nurturing a collaborative and curious mindset will help you challenge existing processes and foster innovation.

Deliveroo is committed to nurturing talent through various professional development opportunities, mentorship, and a culture that values autonomy and ownership. As a Partner Operations Manager, you’ll be encouraged to take initiative on projects, which enriches your skills and prepares you for the next stages in your career while making a real impact at a fast-growing company.

To effectively answer this question, highlight specific examples where you've improved operational efficiency, managed stakeholder relationships, and resolved delivery-related issues. Explain the strategies you implemented, the impact they had on delivery times or partner performance, and how you tracked the success of these initiatives.

Discuss your methods for facilitating clear communication among teams, such as regular updates, structured meetings, or collaborative tools. Provide examples of when effective communication led to successful outcomes, demonstrating your ability to align various departments around common goals.

Explain your approach to analyzing operational data, mentioning specific tools or methodologies you prefer. Highlight how you translate data insights into actionable recommendations or improvements, emphasizing how those have benefited previous projects or teams.

To effectively advocate for partner needs in product development, illustrate your process for gathering feedback and translating it into actionable insights for the Product team. Discuss how you ensure that the partner's voice is considered and how you’ve successfully led product implementations focusing on partner benefits.

Choose a concrete example of a project where you faced significant challenges. Describe how you approached problem-solving, engaged stakeholders, managed timelines, and delivered results. Highlight the lessons learned and the skills you developed through that experience.

Discuss the importance of regular communication and transparent updates in managing stakeholder expectations. Provide examples of how you've navigated differing interests among stakeholders and how you achieved alignment through effective negotiation and empathy.

Highlight your organizational skills and decision-making criteria for prioritizing tasks. Discuss tools or techniques you use, like matrices or project management software, to keep track of multiple initiatives and ensure that the most impactful tasks are completed efficiently.

Share a story where you effectively influenced a decision-maker or stakeholder regarding a project or initiative. Focus on your approach, how you presented your case, engaged emotionally, and backed your argument with data or insights to achieve buy-in.

Discuss your analytical mindset and how you employ data analysis, stakeholder feedback, and a continuous improvement approach. Give examples of specific improvements you have advocated for, and how they positively impacted operational efficiency.

Genuinely express your passion for Deliveroo's mission of transforming the shopping and eating experience. Discuss how your skills and experiences are a perfect fit for the position, and tell how you see yourself contributing to the company's growth and success.