Head of Operations - Xsolla ZK

We are looking for a Head of Operations who is strategic, results-driven, and highly adaptable to join our leadership team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and optimize operational frameworks, scale processes for growth, and drive efficiencies across a global and evolving organization.

Strong analytical skills, leadership capabilities, and operational expertise are essential, along with experience in the cryptocurrency, blockchain, or fintech industries. The ability to lead cross-functional teams, manage competing priorities, and implement innovative solutions will be key to your success in this role.

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. 

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

• Develop and implement operational strategies, policies, and procedures.
• Collaborate with the business line leaders to set and achieve business goals.
• Lead the optimization of processes to enhance productivity and reduce costs.

• Oversee daily operational activities, ensuring efficiency and quality standards.
• Manage budgets, forecasts, and financial performance for operational departments.
• Ensure compliance with industry regulations and company policies.

• Lead, mentor, and develop managers and staff.
• Build a high-performing team culture, emphasizing collaboration and accountability.
• Manage talent acquisition, retention, and professional development initiatives.

• Establish key performance indicators (KPIs) to monitor operational success.
• Analyze data to identify areas for improvement and implement solutions.
• Prepare and present operational performance reports to stakeholders.

• Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives.
• Drive alignment between operational functions and business strategies.
• Identify and resolve operational bottlenecks and inefficiencies.

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• Proven experience (5-10+ years) in a senior operational leadership role.
• Prior experience in the cryptocurrency industry or digital asset ecosystems, with a strong understanding of blockchain technology, crypto operations, and relevant regulatory frameworks.
• Demonstrated ability to develop and optimize processes in fast-paced, innovative, and evolving industries like crypto.
• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Proficiency in operational tools and software (e.g., ERP systems, CRM platforms).
• Outstanding communication, negotiation, and decision-making skills.
• Experience in managing budgets and driving cost efficiencies.
• Results-driven mindset with a focus on continuous improvement.
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Commitment to fostering an inclusive and collaborative workplace culture

Closing

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equal Employment Opportunity Statement:

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Criminal History Consideration:

For the Head of Operations, we will conduct a background check that may include the following:

Criminal history check

Employment verification

Education verification

Relevance to Job Responsibilities:

The background check is relevant to this position because of the following role responsibilities

Working with vulnerable populations

Handling sensitive financial information/managing budgets/accessing funds

Accessing confidential company data

Ensuring compliance with regulatory requirements

Rights Under the Fair Chance Act:

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.