Head of Marketplace Operations (Local Shops, Q-commerce)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

We are seeking a dynamic and results-driven Head of APAC and Europe to lead our Marketplace (Qcommerce) operations across these key regions. This role is crucial in driving the operational excellence and strategic growth of our grocery and Q-Commerce offerings, ensuring we deliver exceptional customer experiences and achieve market leadership in a highly competitive landscape. As the Head of APAC, Turkey and Europe, you will oversee end-to-end operations, including inventory management, logistics, in-store operations, and regional partnerships. You will work closely with cross-functional teams, including marketing, commercial, product, technology, and finance, to optimize our operations and scale our services efficiently. 

Key Responsibilities:

• Strategic Leadership: Develop and execute the operational strategy for groceries and Q-Commerce in APAC, Turkey and Europe, aligned with global objectives. Lead the expansion and scaling of operations across the markets. 

• Operational Excellence: Oversee and optimize the entire integrations, and inventory management, including in-store operations, POS/ERP integrations, content, and last-mile delivery, to ensure cost-efficiency, speed, and quality. Implement best practices and drive continuous improvement initiatives. 

• Markets Improvements: Identify operations improvement opportunities in key markets, develop go-to-market strategies, and lead the launch of new products across the regions. Build and manage strategic relationships with the local stakeholders. 

• Team Leadership: Lead, mentor, and develop a high-performing team of operations managers and professionals across multiple countries. Foster a culture of collaboration, accountability, and innovation. 

• Performance Management: Monitor and analyze key performance indicators (KPIs) to ensure the success of regional operations. Drive data-driven decision-making and implement corrective actions to address performance gaps.

• Cross-functional collaboration: Work closely with the global product, technology, and operations teams to ensure operational alignment with product launches, campaigns, and customer experience initiatives.

• Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with local regulations. Advise and develop contingency plans to address potential disruptions. 

• Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable, fast, and convenient grocery and Q-commerce services. Continuously seek feedback and innovate to enhance the customer journey. 

What You Need to Be Successful:

• Experience: 8+ years of experience in operations management, focusing on groceries, retail, or e-commerce. Proven track record in scaling operations across multiple markets, particularly in APAC and Europe.

•  Leadership: Strong leadership skills with experience managing large, diverse teams across different regions. Ability to inspire and motivate teams to achieve ambitious goals.

• Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements. 

• Tech-Savvy: Familiarity with technology platforms and tools used in Qcommerce, such as inventory management software, retailers systems, and data analytics tools. 

• Strategic Vision: Ability to think strategically and execute operational plans that align with business goals.

• Cross-Cultural Competence: Deep understanding of the APAC and European markets, with the ability to navigate different cultural and business environments effectively.

• Communication: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization. 

• Agility: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability. 

• Education: Bachelor’s degree in Business, Operations Management, engineering, or a related field. MBA or advanced degree preferred. 

Why Delivery Hero?
 

• English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support
• We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home
• Enjoy our free online yoga classes and subsidized Urban Sports Club membership
• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program
• Participate in our health campaigns such as seasonal flu vaccination
• Benefit from BVG subsidy or join our Bike rental program
• Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities
• Develop your skills with your personal educational budget for conferences and external trainings
• Learn German with free classes, access our e-learning platform and participate in our inhouse trainings
• Save responsibly with our attractive corporate pension options
• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis
• Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day
   

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

What's in it for you

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.