Account Manager (div/f/m)

An Account Manager at DEPT® in Berlin plays a crucial role in maintaining strong relationships with clients. You'll manage client briefs, coordinate creative teams, and ensure that all projects are delivered on time and within budget. Your expertise will allow you to advise clients on the best communication strategies tailored to their objectives, ultimately helping them achieve their goals.

To become an Account Manager at DEPT®, you should have experience in delivering a variety of multi-channel marketing communications, including digital and direct campaigns. Strong organizational skills, excellent communication abilities, and a strategic mindset are key. Familiarity with production processes and managing budgets will also be beneficial.

DEPT® fosters a supportive and inclusive work culture where Account Managers are encouraged to innovate and thrive. You'll work alongside a diverse team of skilled professionals, easily connecting with colleagues across 30+ countries. The agency focuses on professional growth, offering training and development opportunities to help you excel in your role.

Yes! DEPT® offers a flexible, hybrid working policy designed to promote a healthy work-life balance. As an Account Manager, you'll have the autonomy to manage your own schedule effectively, allowing you to juggle projects while enjoying your personal time.

As an Account Manager at DEPT®, you'll work with a varied portfolio of clients, from local startups to global corporations like Meta, Google, and Walmart. This variety ensures each day brings new challenges and opportunities to create impactful campaigns.

Absolutely! DEPT® takes pride in creating an inclusive workplace where diversity is celebrated. We actively seek to recruit talented individuals from diverse backgrounds and provide all employees equal opportunities to thrive and succeed.

DEPT® values personal and professional development, offering various training, development programs, and certifications for Account Managers. The agency encourages continuous learning and supports your growth to excel in your career.

To effectively manage client expectations, I focus on clear communication and proactive engagement. I keep clients informed about project timelines and possible challenges. Additionally, personalizing interactions ensures clients feel valued and connected to the process.

In my previous roles, I've successfully coordinated campaigns involving email, social media, and digital advertising. I leverage insights and performance data to enhance each channel's effectiveness while maintaining a cohesive strategy aligned with client objectives.

Once, a last-minute client change threatened a timeline. I swiftly convened my team to reassess our approach, prioritizing adjustments while maintaining client communication. This collaborative effort led us to deliver on time, impressing both the client and our internal team.

I rely on project management tools to monitor deadlines and allocate resources effectively. Establishing clear priorities through team meetings allows everyone to stay aligned, ensuring critical tasks are completed first to meet client expectations.

Creativity is paramount in account management, as it influences how we craft solutions tailored to clients' evolving needs. It drives innovation, enabling us to present fresh ideas that resonate with target audiences and yield successful outcomes.

Building relationships starts with active listening and understanding clients' goals. I maintain regular contact, send updates, leverage feedback sessions, and engage in informal conversations to foster trust and a deeper connection with my clients.

I embrace feedback as an opportunity for growth. I approach it with openness, ensuring I understand the perspective behind it. I seek further clarification if needed and work collaboratively to implement constructive suggestions effectively.

My approach to budget management involves establishing a clear initial budget followed by continual monitoring of spend against project deliverables. Regular check-ins with both the client and the project team ensure aligned priorities and adherence to financial constraints.

I leverage digital project management tools to create task lists, set deadlines, and track progress. Coupled with regular team meetings, this helps keep projects organized, ensuring nothing falls through the cracks while maintaining open communication.

I champion collaboration by creating an open environment for brainstorming sessions, team reviews, and collective problem-solving. Encouraging team members to share insights and ideas cultivates a more engaged and innovative atmosphere, ultimately enhancing project outcomes.