Desktop Support Spec I

• Maintain and support Credit Union software and hardware on desktop systems and peripheral equipment, including Microsoft Operating systems and productivity suites, Symitar software and all peripherals associated with proper functioning of the Credit Union.
  
• Prioritize and manage trouble tickets, performing fixes, recommending solutions, and when necessary, escalating the issue to Network Support, Applications Support, IT Management, or third-party vendors.
  
• Train users and/or members on desktop software and hardware as needed. Provide timely follow-up and updates during the course of resolution of a problem. Resolve internal customers concerns with respect and tact. Explain technology issues in a clear way without relying on jargon.
  
• Install new hardware and software as needed for testing and integration into Credit Union systems.
  
• Work with Desktop Support Specialist II and Systems Specialists to help integrate new branches and departments into Credit Union technology infrastructure.
  
• Assist in information technology operations and provide off-hour support as needed.
  
• Assist with on-the-job training for new Desktop specialists as needed.
  
• Act as Help Desk Specialist on an as-needed basis.
  
• Assist the Help Desk in troubleshooting problems or system errors.
  
• Contribute to the creation and maintenance of procedures for IT Desktop Support related processes. Work with management to ensure procedures are approved and implemented in a timely fashion.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Associate’s Degree preferred
• Valid driver’s license required
• A+ certification, MSCE, industry PC and networking certifications preferred
• Minimum 2 Years Job related experience required

Why choose HVCU?

HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!

• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Flexible Spending Account (medical & dependent care)
• Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program
• Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
• HVCU University & Academy; professional development training
• Discounted Loan Rates & Fees

Diversity Commitment:

“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.