Desktop Support Specialist

We are searching for a Desktop Specialist to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above and beyond service experience for every customer in the TSP family.

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, we believe our diverse backgrounds and viewpoints make us stronger. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

Role Summary

The Desktop Support Specialist works ONSITE in the North Dallas area Monday through Friday. This is a full-time role with exceptional benefits.

Desktop Specialists at TSP typically have the following job responsibilities:

• Configures and installs hardware or software that supports critical business needs
• Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware to include configurations of networking printing
• Sets up and connects to peripheral equipment, including printers, scanners, projectors, IP phones, speakers, and video switch boxes and troubleshoots and resolve malfunctions
• Receives and address service requests from individual end users or from the help desk
• Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and service performed

The ideal person to fill this role will have experience such as:

• Knowledge of Windows Operating System platforms
• Knowledge and use of Active Directory, installation and configuration of Microsoft Office products configuration and troubleshooting of MS Outlook
• Knowledge of System Center Configuration Manager (SCCM)
• Knowledge of Microsoft Deployment Toolkit (MDT) / Imaging system
• Knowledge of Windows Registry and Windows System Restore
• Familiarity with Application Compatibility
• Familiarity with Windows and other software Firewalls
• Familiarity with Encryption software
• Strong verbal and written communication, phone support, fact-finding research, process oriented, process improvement, documentation experience
• Ability to multi-task, customer service, problem resolution
• Asset tracking, use of incident tracking tools, and the ability to schedule and respond to incidents
• Work efficiently with minimal supervision
• The employee must be a self-starter and be able to work in a team environment
• Must be able to follow established support process and incident tracking guidelines
• Must be able to prioritize daily work schedule and respond to escalations as needed
• Must have a valid driver’s license, private transportation, and current automobile insurance
• Requires minimum of a high school diploma (or GED / high school equivalence certificate)

Additional information about this Desktop Specialist role:

• Physical requirements include walking long distances, prolonged periods of sitting/standing, ability to lift and install equipment (up to 75 lbs with assistance), physical activity and motion to include pushing, pulling, kneeling, stooping, and bending frequently
• Must have a valid driver’s license, private transportation, and current automobile insurance
  • This position may require occasional travel and transport of company assets to nearby office locations in North Dallas & Richardson Texas area; approved business mileage is reimbursed (average 5 to 10 miles per week)
• View our benefits information: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

#DICE