Job details

Desktop Support Specialist

The Desktop Support Specialist provides exceptional hands-on technical and client support for Denison’s endpoint technology, including approximately 1,900 Windows and Apple computers, VoIP telephones and accounts, network printers, and other desktop technology. This position is also responsible for maintaining accurate records of IT assets as they are deployed and reclaimed. The Desktop Support Specialist leads and supports projects that enhance the security, reliability, and usability of Denison’s computing environment.

Essential Job Functions

As part of a desktop support team, collaborate to provide escalated support to all Windows and Apple endpoints (including those in employee offices, labs, and classrooms), tablets, and smartphones
Assist with administration of systems involved in the client support ecosystem, including software update servers, client management servers, imaging environment, and endpoint security
Maintain asset record accuracy throughout the asset lifecycle
Assist with annual computer replacement process
Develop and provide input on hardware/software selection and management, replacement, and support processes
In coordination with the ITS Service Desk, provide support for common workplace technologies, such as VoIP phones, headsets, printers and multifunction devices
Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms
Consult campus clients on the effective use of existing and innovative digital workplace technologies
Stay up-to-date on technological changes related to job function and potential areas for process improvement
Assist with scripting and package building
Provide direction to student support technicians
Perform other duties as assigned

Minimum Qualifications

Required:

Associate’s degree from an accredited university in a field related to this role (experience may be accepted in lieu of degree), one year of experience as a desktop support specialist or equivalent role

Key Attributes:

Exhibit excellent interpersonal, verbal, and written communication skills
Strong working knowledge of Windows and/or macOS
Excellent problem solving and troubleshooting skills
Must be able to walk the campus, stairs/hills, and lift up to 30 lbs
Demonstrated ability to provide excellent customer service
Demonstrated adaptability with concurrent tasks and changing priorities
Evidence of personal focus on refreshing knowledge and learning new skills relevant to the field

Preferred Qualifications

Preferred:

Bachelor’s degree from an accredited university in a field related to this role.

Key Attributes:

Experience using at least one client management or enterprise mobility management tool (SCCM, JAMF, Zenworks, Casper, Intune, Airwatch, etc.)
Extensive knowledge of computer hardware component technologies
Experience with recent Windows server operating system version
Familiarity with scripting/coding concepts and best practices to support functions of this role

Physical Demands

Must be able to walk the campus, stairs/hills, and lift up to 30 lbs.

Contact(s)

Cindy Wilkins

Contact Phone/Extension

740-587-5674

Contact Email

wilkinsc@denison.edu

Open Date

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

Please provide contact information for three professional references, including name, address, phone number, email address, and relationship to you. References will not be contacted without prior consent.

This position is open until filled. To be assured full consideration, please apply online by August 1, 2023.

Additional Information

Final candidate must provide documentation of educational degrees. All applications received by August 1, 2023, will be given full consideration.

Denison University Background Check Statement

The final candidate will undergo a background check as a conditional offer of employment.

Denison University EEO Statement

Denison University is an Equal Opportunity Employer.

To achieve our mission as a liberal arts college, we continually strive to attract and hire candidates with diverse backgrounds, experiences and identities. Denison fosters a campus community that recognizes the value of all persons regardless of age, disability, ethnicity, gender expression and identity, national origin, race, religion, sexual orientation, or socio-economic background. For additional information and resources about diversity at Denison, please see our commitment to inclusion, diversity, equity and antiracism (IDEA) at Denison Forward.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact the Human Resources Department at (740)587-6299 or by email at HR@denison.edu

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CEO of Denison University

Adam Weinberg

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By Denison University

Denizens of Denison University know that it's a private undergraduate school with an enrollment of about 2,100 and a student-to-teacher ratio of approximately 10-to-1. It offers more than 45 majors, concentrations, and pre-professional programs. T...

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INDUSTRY

Colleges & Universities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Granville, OH

DATE POSTED

August 5, 2023