Dialpad is seeking a Japanese Knowledge and Content Specialist to manage and create documentation for their Japanese clients, ensuring a seamless self-service experience.
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Skills
Fluency in English and Japanese
Technical writing experience
Customer support experience
Proficiency with Jira and Confluence
Basic familiarity with HTML
Responsibilities
Create and optimize Japanese content for the Help Center
Analyze customer behavior for improvement opportunities
Manage content for the Japanese Self-Service Chatbot
Collaborate with product managers and customer experience teams
Benefits
Medical, dental, and vision plans
Monthly stipend for cell phone and internet
Reimbursement for gym memberships
Annual professional development reimbursement
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