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Knowledge & Content Specialist, Japanese-Bilingual
Dialpad is seeking a Japanese Knowledge and Content Specialist to manage and create documentation for their Japanese clients, ensuring a seamless self-service experience.
Skills
- Fluency in English and Japanese
- Technical writing experience
- Customer support experience
- Proficiency with Jira and Confluence
- Basic familiarity with HTML
Responsibilities
- Create and optimize Japanese content for the Help Center
- Analyze customer behavior for improvement opportunities
- Manage content for the Japanese Self-Service Chatbot
- Collaborate with product managers and customer experience teams
Benefits
- Medical, dental, and vision plans
- Monthly stipend for cell phone and internet
- Reimbursement for gym memberships
- Annual professional development reimbursement
To read the complete job description, please click on the ‘Apply’ button
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Full-time, remote
DATE POSTED
August 5, 2024
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