Dialpad is transforming how the world works together and seeking a Senior Customer Success Manager to lead post-sales activities, drive customer adoption, and maintain strong customer relationships.
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Skills
Customer Success Management
Telecommunications
C-level executive interaction
Presentation and written communication
Time management and organizational skills
Cross-departmental collaboration
Analytical and problem-solving skills
Responsibilities
Lead post-sales activities
Manage customer adoption and training
Conduct Business Reviews and status calls
Maintain deep understanding of solutions
Manage customer escalations
Benefits
Flexible time off
Medical, dental, and vision plans
Monthly stipend for cell phone and home internet bills
Reimbursement for gym membership costs
Professional development expenses reimbursement
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