Digital Navigator - Client Facing

Schedule: Mon-Fri 9am-5pm
Salary: $52,000 / year
DRIVERS LICENSE AND VEHICLE REQUIRED
The Digital Navigator is responsible for supporting persons served in effective use technology for several purposes: to access telehealth services, to increase independence and to support clinical goals. The Digital Navigator will provide one on one support in client homes and within Vinfen and other providers programs
The Digital Navigator also:

• Works alongside staff to identify and support clients with IT needs
• Supports the purchase and distribution of technology, including smartphones, tablets, and Wi-fi to clients where needed.
• Provides one on one technical support to clients in the community to support telehealth access.
• Teaches technology basics, including: how to power up devices, access the Internet, and navigate programs (Zoom, email, other common applications)
• Provides technology aids and reference materials.
• Conducts an inventory of technology access and skills of clients.
• Conducts assessments of client Telehealth access and literacy in order to plan for and support their engagement with telehealth and technology based care coordination
• Collects data as required by the grant on client access and use of telehealth and other services
• Performs other duties as required

Why Vinfen?
We are committed to you! We offer great training, great benefits, career growth and job security!

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
• Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
• Professional Development programs including year-round online training courses and opportunities to earn CEUs
• Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
• Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Flexible Spending Reimbursement Accounts (Health and Dependent care)
• $500 - $1,000+ Employee Referral Bonuses with no annual cap!
• Other generous benefits including discounted memberships, access to wellness programs and more!

About Us
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers
My Vinfen. My Community. My Job.
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Keywords: VinfenICD, outreach worker, case manager, social work, advocate, Technical support, Help desk, Information technology, NPAdmin
Requirements:

• A high school diplomaor equivalent isrequired.Bachelor's degree preferred. In some cases, experience may be substituted for academic training.
• At least 1 year of experience in health care and/or social service, orin a service-user facing technology related fieldis preferred. Experience working with people with mental health conditions is preferred.
• Experience providing technical support and training to internal end-users and working in a "help-desk" or customer-service like role
• Strong organizational skills and an ability to plan and schedule activities and operate independently with minimal direction
• A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check.
• Must be able to successfully pass criminal, employment verification, reference background checks.

Job Type: Full-time

Pay: $52,000.00 per year