Digital Product Manager - IT Service Management

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

The Service Management Office department at Edward Jones is responsible for driving efficiency through use of IT Service Management and other best-practice frameworks, that enable the Digital Environment. Responsible for continuous evolution to maintain alignment with Digital Strategy and continuous maturity of our ITSM process and procedures to maximize the efficiency and effectiveness of our offerings. You will be challenged to bring a fresh perspective that helps further align and mature our ITSM products (ServiceNow) in line with the overall Digital Strategy.

• We're currently expanding our team, including an opportunity for a Digital Product Manager to lead our ITSM product (ServiceNow) offerings. As a key leader on the team, the Digital Product Manager combines deep subject matter expertise, vision and strategy, systems thinking and product management capabilities to produce highly integrated and effective digital solutions and tools.

Position Responsibilities:
Essential Responsibilities will include but are not limited to:

• Reporting to the Service Management Office Leader, the ITSM Digital Product Manager will focus on developing an internal team consisting of multiple agile product owners and business analysts to own all aspects of the web & mobile tools for IT Service Management. This individual aligns strategy to execution through the development and maintenance of a product roadmap, outlining the body of work expected now, next and into the future
• Work with key stakeholders and business partners, this role will help create the vision for ITSM Products' role in complete human-centered experience and will serve at the forefront of driving solutions to provide the best possible associate and branch experience.
• Responsibilities will include identifying business opportunities and directing team activities to achieve desired outcomes by gathering requirements, designing workflows, supporting development and implementation efforts.
• Serve as the primary product leader, developing deep subject matter expertise for IT Service Management Tools
• This work includes the management of system plans and supporting artifacts encompassing resources needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised value.
• Success in this role requires depth and breadth of subject matter experts inside and outside of the product, as well as foundational understanding of Product Management and Design Thinking, and the ability to expand these capabilities within the organization.
• This individual will additionally advise and align with adjacent product teams, maintain currency and capacity reporting, develop reporting to track product velocity through KPI's in line with product teams, and ensure a consistent and cohesive progression of the department's strategy.
• To be successful in this role, the Product Manager must possess the ability to work across multiple corporate divisions and all levels of associates and management to build strategic partnerships.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: