Job details

Director, Data Analytics

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!

At Bazaarvoice, we believe in the power of data to drive growth and deliver exceptional customer experiences. We're seeking a visionary leader to head our Enterprise Data & Analytics function, someone who can take charge and revolutionize the way we leverage internal business data to unlock new opportunities and elevate our customer service to unprecedented heights.

In this role you will serve as the expert technical and cross-functional leader by spearheading the development of reporting and analytics capabilities across all departments and influencing teams to develop and execute data strategies that align with our ambitious growth goals. These technical and leadership skills will help you empower our teams to make informed, data-backed decisions by fostering a culture of data literacy and promoting best practices. As an ideal candidate you can demonstrate a deep understanding of data management programs, team building, and best practices while consistently delivering significant business value through iterative methods.

What you'll do:

Building and scaling the team (both direct and indirect) responsible for managing business data.
Define and manage the roadmap of business data initiatives.
Oversee design and delivery of data models, reports, dashboards, and other BI initiatives, being hands-on when necessary.
Championing the data vision and fostering a strong data-centric culture.
Build productive partnerships with teams across Bazaarvoice
Define and enforce enterprise data governance policies, processes, & tools
Develop enterprise data dictionary to ensure consistency across the business
Establish and manage data quality KPIs

Who you are:

Eight plus years of progressive leadership experience in leading cross-functional teams and enterprise-wide data programs.
6+ years of relevant data management consulting or industry experience (master data, metadata, data architecture, data governance, data quality, data modeling, data standards, data strategy)
Expertise in Snowflake, FiveTran, DBT, and Tableau and similar technologies
Strong data management background that includes driving strategy, architecture, governance, tooling and enablement
Ability to effectively drive consensus across organizations and lead by influencing.
Technical and non-technical communication skills at varying levels in the organization, including the executive level.
Experience staffing and managing a team spanning multiple geographies and time zones.
Experience in integrating complex, cross-corporate processes, and information strategies, and/or designing strategic metrics and scorecards
Experience with data related to mainstream SaaS business technology systems (Salesforce, Marketo, Netsuite, OpenAir, Jira, etc).
BA/BS required; MBA or other relevant Master's degree preferred (eg: engineering, computer science, statistics, applied mathematics or other related fields)

#LI-MM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

By Bazaarvoice

Our mission is to build smarter shopper experiences across the entire customer journey. Whether it’s getting your user-generated content program started on day one or expanding global multichannel strategies, we’re here to be a true strategic part...

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FUNDING

Mature

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED