Director, Home Loans Operations Strategy

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for strategy, projects and results in mortgage servicing, collections, and recovery.

Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Responsibilities:

• Provides strategic and tactical direction for operational activities to retain receivables, manage credit losses, ensure customer satisfaction, and control expenses in a manner consistent with regulations, company policies, business goals and organizational risk appetite.
• Hires and develops employees, defines goals and responsibilities, provides feedback and evaluates performance of direct reports.
• Oversees existing sub-servicing relationship. Evaluates operational performance, identifies opportunities for improvement, prioritizes initiatives and allocates operational resources. Influences strategic decisions on behalf of Discover.
• Collaborates with peers in product, analytics, marketing, internal operations, outsourced operations, credit risk, technology, finance, law, compliance, and internal controls to define and achieve goals.
• Evaluates existing and potential new third-party vendors, negotiates contract terms, manages relationships in accordance with vendor management standards, monitors service level agreements and escalates issues.
• Builds and maintains an effective culture for managing risks. Ensures operational policies, procedures, process maps, control descriptions, control tests, training materials, job aids and other materials are accurate and appropriately documented. Monitors key activities related to regulations, company policies, and contractual obligations.
• Presents strategies and results to senior executives and identifies best practices across business units.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor’s degree in Business, Social Sciences, Mathematics, Engineering, Statistics, or Analytics
• 10+ years of experience in Operations, Process Management, or related experience
• 4+ years of people management
• In lieu of a Bachelor’s degree, 12+ years of experience in Operations, Process Management, or related experience

Preferred Qualifications

If we had our say, we’d also look for:

• Master’s degree in Business, Social Sciences, Mathematics, Engineering, Statistics, or Analytics
• Lean, Six Sigma, and/or demonstrated process improvement experience

#LI-JM4

Compensation:

The base pay for this position generally ranges between $169,000.00 to $257,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)