Director of Operations

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

The Role

The Director of Operations leads and manages initiatives across the Americas, partnering with both internal and external stakeholders across a highly matrixed environment. They are responsible for delivery of these initiatives including building out roadmaps, managing the process through completion on-time and on-budget, as well as delivering overall satisfaction, quality, and a high level of collaboration. This individual is an example, and imparts a streamlined, diligent yet flexible process, ensuring rigor in proper project requirements gathering, scoping, staffing, project management and delivery of complex engagements. They have a passion for operations and efficiency, and are creative in their solutions. The ideal candidate must be a true operations professional, demonstrate an advanced understanding of agency operations, project management methodologies and tools and truly lead diverse and dynamic teams to deliver excellence for our business, and ultimately our clients.

The Director of Operations is accountable for internal program launches and supporting/managing processes to enable the business. They will work across discipline, as well as with our regional and global teams. The successful candidate will use their superior problem-solving skills, judgment, and excellent relationship building skills to be a leader and mentor for the team and the agency overall.

They will work across discipline, as well as with our regional and global teams. Partners they will work with can include anyone from technology, executive leadership, finance, department leads, clients to interdisciplinary team members across the region. Projects will be diverse supporting the Chief Operating Officer, Americas across needs in the region.

The successful candidate will use their superior problem-solving skills, judgment, and excellent relationship building skills to be a leader and mentor for the team and the agency overall.

Key Areas of Responsibilities

Process and Operations

• Partners with stakeholders to define initiatives and associated requirements for project delivery
• Owns and develops roadmaps against initiatives
• Manages teams to deliver against roadmaps and manages regular cadence of communication to stakeholders on status
• Continually assesses and simplifies complex processes to make them more efficient
• Leverages HWW's production strategy and tools to connect and operationalize across regional and global network being a champion of the global operational practices
• Ensures creative excellence and quality
• Collaborates seamlessly across the Operations Leadership to deploy initiatives both locally and globally in a controlled and efficient manner
• Operates under a standardized way of working and set of tools for process improvement and project management
• Partners with key global, regional and department leads to manage initiatives, as well as consult on any given initiative delivery against integrated strategies and global ways of working
• Produces and circulates periodic KPI and reporting as required
• Partners with relevant teams for controlled and efficient planning for initiatives as needed for onboarding and ongoing support / course correction against launched initiatives

Collaboration

• Demonstrates strong cross-capability and cross-functional collaborationskills with internal agency team and key external partners (including clients when necessary), including regional offices, WPP corporate, key 3rd parties and all key internal disciplines
• Motivates and drives the integrated team towards forward progress, action and results
• Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
• Effectively and impartially navigates teams with conflicting priorities
• Builds strong, trusting relationships with key stakeholders and clients across the business

Strategy and Financials

• Leverages strong commercial abilities and financial acumen
• Leads and drives financial reporting
• Owns/collaborates with internal teams for scoping, staffing and overall financial management
• Manages budgets and negotiates favorable rates when applicable

Risk

• Directly intervenes and manages the recovery plan whenever business critical risks are identified

Hogarth

• Lead internal operations projects from facilities to process to platform deployment
• Drive internal launches, processes and ways of working
• Contribute to decision-making related to offshoring, tools and technology
• Act as lead point of contact for North America office moves/campus initiatives
• Represent Hogarth on WPP-led initiatives
• Oversee facilities team and related projects
• Represent the Americas region on global projects
• Understands Hogarth's capabilities, offerings and tools and activating them on business challenges as needed
• Work with internal teams to drive business management regarding staffing, resource allocation, and financial reporting
• Leverages Hogarth's global network to deliver great work

Requirements:

• 10-15 years of related experience within an international studio production environment, with at least 3 years working in a creative agency environment
• An appreciation for how great work gets done and a commitment to ensuring flawless creative execution
• Strong cross-capability and -function collaboration and communication skills
• Commercially focused with a passion for delivering and exceeding results
• Focus on continuous improvement of project management methodology
• Inspiring leadership, ability to rally teams and experience in driving change and governance through cross-functional teams with internal and external constituencies
• Demonstrated experience of successfully working within a virtual team environment
• The ability to thrive in an ever changing and dynamic work environment
• Ability to effectively manage multiple projects and relationships cross functionally
• Experience with complex decision and planning processes
• Ability to conduct presentations comfortably to large groups
• Demonstrated experience working with Senior and Executive management at the agency and with clients

"The base salary for this position at the time of this posting may range from $100,000 to $230,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [ here ] for more details"

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