Director of Planning and S&OP

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The Director of Planning and S&OP will drive excellence in demand planning and S&OP for all channels and geographies. The successful candidate is expected to have enterprise-level planning expertise and is able to lead and work well in cross-functional teams. The Director will be responsible for leading the demand planning team and cross-functional participants to monthly forecast consensus, delivering new product innovation forecasts with market intelligence applied, as well as establishing S&OP processes while improving integrated business planning as a whole and increasing executive confidence.

Six Month Expectations

• Possess strong functional knowledge in all aspects of global demand planning, S&OP and supply chain.
• Ability to drive transformation, create an environment to challenge status-quo and create a culture of continuous improvement.
• Play a key role in standing up S&OP including developing training sessions, new templates and playbooks.
• Lead monthly S&OP meetings, articulating shifts in demand that can be explained using scenario planning and modeling outcomes based on outputs from statistical forecasting tools.
• Support near term demand control review process (ie Sales and Operations Execution).
• Influence purchasing practices in partnership with supply chain and sourcing teams.
• Deliver robust new product innovation forecasts leveraging segment and category incrementality, volume recapture as well as cannibalization.
• Possess deep working knowledge of incorporating marketing plans, category drivers, competitive analyses and other external factors influencing demand.
• Effectively lead a team of demand planners, ensuring they have clear pathways for professional development.

Twelve+ Month Expectations

• Drive budgeting process by identifying drivers and reconciling discrepancies between actuals, S&OP plans and financial plans.
• Possess strong leadership capabilities, ability to create the right strategy, sell that strategy, and create the team to deliver the results.
• Design and deploy integrated business planning processes moving us from a state of limited sophistication to increasing levels of maturity.

Qualifications

• 8+ years of experience in Demand Planning with at least 3 years leading S&OP.
• Omni-channel beauty industry experience or CPG experience strongly preferred. Wholesale experience (i.e Sephora, Ulta) also a plus.
• Working knowledge of capacity planning, supply chain and inventory management principles.
• Cross-functional S&OP modeling and integrated business process leadership experience.
• Compassionate people leader with strong managerial experience and an entrepreneurial spirit.
• Experience building statistical forecasts for a rapidly growing SKU mix with complex product life cycles.
• Results-driven and willing to work in a demanding and rapid paced environment.
• Excellent analytical skills with the ability to effectively follow-up.
• System implementation experience is a plus.
• Advanced Excel skills. SQL experience is a plus.

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

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We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.