Director of Product Deployment - job 1 of 2

We are looking for an exceptional leader for our team of customer-facing product managers who work directly with Ribbon’s customers to make sure our products are powering better healthcare decisions in the real world. As a Product Deployment Lead, you’re a player-coach who will build a high-performing and highly motivated team, and you won’t hesitate to jump in to tackle the most difficult and ambiguous problem directly if needed. You and your team will be critical to both the present implementation and the future design of Ribbon’s product.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• Leader and Mentor: You care deeply about the people you work with and have demonstrated the ability to bring out the best in others and set them up for success
• Data & Technical Product Experience: You have experience working with data at scale and understand how APIs work. SQL preferred (Python or extremely advanced Excel experience is okay)
• Creative Problem Solving: You can develop and build creative solutions to a wide variety of business, product, and technical challenges. You can learn new subject matter and get to the bottom of an open ended technical problem quickly.
• Ownership Mentality: You care deeply about making sure products just work in the real world and result in better healthcare decisions for patients. When you see a problem, you solve it or make sure someone else does by stepping in to help your team and offering creative solutions outside of the scope of your responsibilities.
• Excellent Communicator: You can explain complex technical concepts with clarity and simplicity, whether it is to an engineer or an executive.

Your day-to-day

• Player / Coach: You are a team lead and a PM on the team. You will be a culture builder that helps the team adopt best practices, while maintaining our start-up velocity and our laser focus on customers.
• Hiring & Onboarding: You will also be responsible for hiring and growing this team and setting up new-hires for success when they join.
• Unblock our customers: You will analyze and resolve technical problems and roadblocks for customers, through deep understanding of Ribbon products and creative solutions to product constraints
• Develop new products on the frontlines: You will identify customer pain points and product gaps, and collaborate with product and engineering teams to develop new products and product features. You are an investigative journalist who can see a problem, build and test prototypes quickly, and work with the rest of the engineering and product team to build for scale.
• Enable our go-to-market team: You will help Ribbon grow its revenue and impact by supporting sales and marketing efforts.
• Improve operations: You will identify opportunities to optimize repeated workflows and create scalable systems and tools for addressing customer needs

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.