Director of Special Projects - job 1 of 2

We are looking for a Director of Special Projects to run new experiments and evaluate big company bets. You will work closely with the CEO and the Leadership Team to take on new, high-profile, and unique projects that span across the organization, including go-to-market, strategy, recruiting, and more. You will collaborate closely across the organization to evaluate the most successful experiments and transitioning the organization to scale them further.

What we look for at Ribbon 

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Dedication to the creation of a diverse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for all

What we're looking for in this role

• Comfort in Ambiguity: You thrive in unstructured and ambiguous environments, and you can quickly build structure out of chaos. You are adaptable and can quickly jump into new projects, gather the necessary context, and drive towards a solution. You enjoy taking on a variety of new projects, ranging from Go-To-Market, to Recruiting, to Product, and beyond
• Outcomes Orientation: When faced with a new problem, you have a bias for action. You enjoy getting to an initial hypothesis quickly with limited data and building a plan to test and improve hypotheses with a path to quickly running experiments to gather more information
• Empathy & Humility: We exist to power every care decision to be high-quality, cost-effective, and convenient and work in service of others. You care deeply about helping others and putting your team first, and you are motivated to improve healthcare by doing so. 
• Analytical Rigor: You take a fact-based, hypothesis-driven approach to new problems and are able to add structure to a previously open-ended problem, then drive to a solution by leveraging facts and numbers as evidence
• Strong Communication: You are adept at communicating at an executive level, driving knowledge from your mind to artifacts and others’ minds, and collecting & synthesizing critical information from others both internally within an organization and externally
• Intellectual Curiosity: You are a fast learner who enjoys taking on new problems that you haven’t yet encountered and are able to drive to initial hypotheses quickly. You are resourceful in getting data and enjoy working with others to identify where to go to gather data and propose initial recommendations

Your day-to-day

• Adding Structure to Unstructured Problems: You will use your creativity and analytical rigor to thrive in running with new hard problems without a clear answer. You will evaluate our existing internal processes and operations and propose solutions that will enable us to scale quickly and efficiently
• Leading New Experiments: You will jump in and take lead on new experiments and initiatives that help the company gather new market signal, recruiting processes, and more. You will run the first set of experiments and then identify a path to scaling those experiments with the broader team
• Providing Leverage in Critical Times: You will use your creativity and analytical rigor to thrive in running with new hard problems without a clear answer that range from go-to-market, to executive recruiting, to new product experiments, and beyond. You will take on new external strategic initiatives and provide leverage to our CEO and leadership team
• Making Our Exec Team Better: You will seek out opportunities for our leadership team to Stay Hungry, Keep Improving, and push the company and our leadership team to improve and scale. You will provide efficiency and drive a rapid speed of iteration as we scale as a company

How we live out our values for our teammates

Our goal is to make this the best career decision any of us have ever made. We stand by our values to make it happen.

Run Toward Hard Problems | We are motivated by the toughest challenges. We seek out hard problems that have the most impact and solve them to help those who need it most. We encourage our teammates to take ownership of outcomes that motivate them. Everyone at Ribbon has a say in our objective and key result (OKR) planning process for their teams and across teams. 

Put Your Team First | We are a family. We are all happier and healthier when we take care of each other and put each other’s needs ahead of our own. We take care of you by offering fully covered insurance premiums on health, vision, and dental, a 401K plan match, and a flexible working policy that includes progressive family leave guidelines, flexible working schedules, and unlimited vacation.

Do What You Say | We are honest with each other. We are accountable to each other. When we commit to accomplishing our goals, we make it happen. Every team member has the opportunity to own high-impact work at Ribbon.

Stay Hungry, Keep Improving | We are humble. We will make mistakes, learn from those mistakes, and be better because of those mistakes. Here, feedback is a gift and mistakes are learning opportunities. We have a thoughtful culture that focuses on giving and receiving regular positive and constructive feedback to help us support each other and make each other better. Also, speaking of “hungry” we offer plenty of snacks, food, and coffee.

Practice Habits of Excellence | We measure our success by the process it took to get there. We will always do our very best and we are proud of the outcome because of it. At Ribbon, we focus on how we get things done by documenting and sharing our learnings, We are building the systems we need to scale our company and support our work for the long-term. 

Build With Empathy | We are building the best healthcare experience for our users. When faced with a difficult decision, we do what’s best for people’s lives. This includes our team. Every Ribbon teammate shares working and lifestyle norms, and we hold each other accountable to respecting these norms so each person can balance work-life integration that works for them.

Ribbon Health is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis covered by appropriate law. All employment is decided on the basis of merit, qualifications, performance, and business need. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@ribbonhealth.com.