Director, Product Operations & Delivery - Virtual, United States

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

As the Director of Product Operations, you will play a key role in overseeing the operational aspects of our product development and delivery processes. You will collaborate closely with cross-functional teams, including product management, engineering, quality assurance, services and customer support, to ensure the successful execution of our product roadmap. Your expertise in scaled agile methodologies, complex and configurable systems, and SAAS software will be crucial in ensuring the seamless delivery of high-quality products that meet customer requirements.

Responsibilities

• Lead and manae product and agile operations, providing guidance, mentorship, and performance feedback to Scrum Teams, Technical Product Owners, and Scrum Masters.
• Develop and implement operational strategies and processes to support the successful execution of product development and delivery plans.
• Collaborate with product management and engineering teams to define and refine product requirements, ensuring they are well-constructed and aligned with customer needs.
• Drive the adoption and adherence to scaled agile methodologies, such as SAFe, within the product organization, enabling efficient and predictable product delivery.
• Oversee the configuration and customization of complex software systems to meet the unique needs of individual clients, ensuring scalability, stability, and maintainability.
• Establish and maintain effective communication channels with cross-functional teams to ensure alignment on product goals, priorities, and timelines.
• Monitor and report on product development and delivery metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Foster a culture of continuous improvement and innovation within the product operations team, encouraging experimentation and the adoption of best practices.
• Stay up to date with industry trends and advancements in scaled agile methodologies, complex system design, and SAAS software development, applying relevant knowledge to enhance product operations.

Requirements

• Proven experience (8+ years) in a product operations or similar role within a technology-driven organization.
• Strong background in scaled agile methodologies, such as SAFe, and experience implementing and managing agile practices across cross-functional teams.
• Expertise in working with complex and configurable systems, preferably within the software industry.
• In-depth understanding of SAAS software development and delivery processes, with a track record of successfully launching and maintaining SAAS products.
• Excellent leadership and people management skills, with the ability to inspire and motivate teams to achieve high performance.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization
• Results-oriented mindset, with a focus on delivering high-quality products on time and within budget.
• Proficient in utilizing standard product management tools such as JIRA, Asana, or similar platforms to ensure the generation of standard product roadmaps.
• Relevant certifications, such as SAFe Agilist (SA), SAFe Program Consultant (SPC), Certified Scrum Product Owner (CSPO), or product management certifications, are highly desirable.

Travel

• Quarterly travel, 10-15%.

Education

• Bachelor's degree in computer science, engineering, or a related field. A master's degree is a plus.

Why You Should Join the WorkForce Team?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training – Be the CEO of your career!
  • Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
  • Women for Inclusion
  • Age: Unity Beyond Years
  • Racial Equality/Discrimination
  • Mental and Physical Ability
  • WorkForce Pride Network
  • Global Perspectives
  • Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.