Director, Strategy & Business Planning, Prospect & Customer SBS Marketing

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together

American Express Global Commercial Services (GCS) is dedicated to the success of businesses around the world, big and small. We support companies of all sizes gain financial control and efficiency though a suite of business-focused payments, lending, and travel products. The Marketing team is responsible for creating an end-to-end strategy and distribution plan to grow our business with both prospects & customers.

How will you make an impact in this role?

The Director, Strategy & Business Planning, will report directly to the Senior Vice President of Prospect & Customer Small Business Services (SBS) Card Marketing. They will work closely with the SBS Marketing leadership team to lead strategic planning, develop key communications, run team and talent processes, and support delivering business results. The Director will work closely with key business partners across GCS and enterprise functions, such as Product, Finance, Risk, Legal, Compliance, Corporate Affairs & Communications, and the Colleague Experience Group. In addition to these core responsibilities, the Director may lead special projects that help drive critical marketing strategies forward.

Key Responsibilities

• Manage strategic planning for SBS Marketing team, synthesizing team focus, objectives and priorities for newly integrated Prospect, Customer and Partner Marketing teams
• Develop team communications strategy, routines and colleague programs that support an inclusive and collaborative team culture
• Manage talent processes for team, including midyear, year end and talent assessments
• Serve as a trusted partner for the leadership team, setting the agenda for LT and full team meetings
• Develop high-quality and impactful presentations for a variety of audiences and stakeholders including senior leadership meetings, regulatory meetings, and town halls
• Own key SBS Marketing and enterprise processes, including budget oversight and tracking and investment planning
• Work closely with the Executive Assistant to coordinate logistics and operations for the office of the SVP
• Lead other strategic marketing assignments and innovation projects as needed

Minimum Qualifications

• Bachelor’s degree required
• 5 years of relevant work experience
• Superb organizational, written/verbal communication, and critical thinking skills
• Expert storytelling skills with proven ability to synthesize data and insights into compelling presentations
• Highly adaptable with capacity to balance multiple priorities with tight deadlines
• Proactive and capable of working autonomously with minimal direction
• Superior relationship-building skills and ability to collaborate across a wide variety of partners and levels of the organization
• Ability to maintain strict confidentiality and operate with the highest levels of integrity

Preferred Qualifications

• Experience working in and/or demonstrated understanding of the Card issuing business with strong financial and business acumen
• Direct or indirect people leadership experience and/or experience with coaching/mentoring

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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