Director, People Service Center - job 2 of 2

About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

The Team:

At Datadog, the People team is more than just human resources—it’s a data-driven team dedicated to improving the way we recruit, develop, and retain our most valuable asset: our people. Our People team is composed of problem solvers who work closely with leadership and employees to ensure that Datadog keeps scaling smoothly and remains a great place to work.

The Opportunity:

Datadog is seeking a Director, People Service Center to join our People team. This person will build and lead our People Service Center (PSC) and help execute successful completion of projects including systems, compliance, onboarding, offboarding, job changes, and all other tasks along the full employee lifecycle to help us scale the organization in our rapid growth both now and in the future. You will create streamlined processes and structure for continued future growth to help support our employees and teams globally. This team will work in conjunction with People Business Partners, Talent, Compensation, Benefits, Payroll, HRIS and others.

The successful candidate will have significant knowledge of Workday and the ability to set strategy, structure, and scalable processes. You will play a critical part in the continued deployment of new functionality, developing solutions and enabling the continued growth of Datadog. It will be imperative to have a holistic view on the entire organization and our employees in order to build a comprehensive strategy across all tools covering all people areas. This role will be an investment and integral part of the People Team supporting our continued hyper growth of 40%+ and helping to maintain our service level to all departments, employees, managers, and systems.

You Will: 

• Own and drive the creation and building of our People Service Center
• Manage large global projects, including change management, and managing key stakeholders across 30 different countries
• Drive the ramping, career pathing and development of all People Coordinators and Associates with consistent enablement, approach and structure
• Create key metrics, data analytics and dashboards for consumption across the People team, managers, and COE’s to drive strong alignment and access to relevant information in real time
• Ensure the structure and framework ultimately supports the employees, PBP teams, managers, and are compliant and scalable
• Work closely with all Centers of Expertise to ensure we have the same HR processes for the same tasks across the People Coordinator team
• Focused on high level of customer service across the teams, driving consistency and key SLA’s routing information to appropriate teams at the right time where necessary in a consistent way
• Create and drive the strategy for the overall team with set priorities
• Project Manage new initiatives as we continue to scale globally

You Are:

• Experiences in 7 years of leading a team, with 12+ years relevant professional experience
• Confident in your previous experience in HR, including employment law and compliance
• Proficient in modern tech tools to deliver project management, analytics, and process
• Knowledgable in Workday core functionality and understanding of business processes and architecture of Workday
• Comfortable creating, building and driving change management, effective project management, and global scaling of people processes

Why You Should Apply: 

•  Generous and competitive US benefits
•  New hire stock equity (RSUs) and employee stock purchase plan
•  Continuous career development and pathing opportunities 
•  Product training to develop an in-depth understanding of our product and space
•  Best in breed onboarding
•  Internal mentor and buddy program cross-departmentally
•  Friendly and inclusive workplace culture

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.