Senior Product Manager, Safety

As a Senior Product Manager, Safety at Discord, you will be responsible for driving the vision and strategy of our content moderation tools, defining performance metrics, and collaborating closely with Engineering and Safety ML teams. Your role will also involve making autonomous decisions, prioritizing effectively, and fostering partnerships with Trust & Safety Operations teams to develop innovative solutions.

The ideal candidate for the Senior Product Manager, Safety at Discord should have at least 7 years of product management experience, strong communication skills, and sufficient technical expertise to engage with Engineering and Machine Learning teams. Familiarity with machine learning trends, passion for gaming, and a BA/BS in Computer Science or Engineering are also highly valued.

The Senior Product Manager, Safety role significantly contributes to Discord's mission by ensuring a safe environment for gamers to connect and engage. This position involves developing and implementing effective safety solutions that not only protect users but also enhance their overall experience on the platform.

Discord fosters a collaborative and inclusive culture, where creativity and innovation thrive. As a Senior Product Manager, Safety, you will work within a dynamic team, engaging with diverse perspectives while driving impactful initiatives that prioritize user safety and community trust.

Working as a Senior Product Manager, Safety at Discord comes with numerous benefits, including a competitive salary, equity options, comprehensive health benefits, and the opportunity to work in a passionate environment focused on gaming and community safety. Additionally, employees can enjoy a flexible work setup, either in San Francisco or remotely.

When prioritizing product features in terms of user safety, it’s crucial to assess the potential impact on users, the feasibility of implementation, and how closely they align with the business goals. A thoughtful approach includes collaborating with cross-functional teams, gathering user feedback, and employing a data-driven mindset to ensure you're solving the most pressing issues effectively.

When discussing your experience with machine learning in product management, highlight any relevant projects where you collaborated with ML teams. Emphasize your ability to bridge technical gaps, how you leverage ML insights for decision-making, and your approach to integrating advanced technologies into product strategies effectively.

Building empathy with Trust & Safety teams involves active listening, regular communication, and seeking to understand their challenges first-hand. Engage in open dialogues, participate in their operations when possible, and prioritize their input in product development discussions to ensure their priorities are well-represented in your strategy.

In resolving conflicts between product vision and engineering capabilities, clear communication is key. I would facilitate a collaborative session to discuss the constraints, explore alternative solutions, and adjust priorities as needed. It's vital to maintain alignment on the product goals while being adaptable to engineering realities to find a balanced solution.

To measure the success of safety initiatives, I establish clear KPIs aligned with business objectives, such as incident reduction rates and user engagement levels. Regularly reviewing this data and gathering user feedback allows us to assess effectiveness and inform continuous improvement strategies.

When answering this question, recount a specific instance where you faced a significant challenge. Detail the problem, your analytical process to understand it, the stakeholders involved, and the collaborative solution you implemented. Highlight the impact of your solution and what you learned from the experience.

My experience with A/B testing involves designing experiments to compare user responses to different versions of features. I define clear hypotheses, select appropriate metrics to analyze performance, and iterate based on data insights. A systematic approach ensures we can determine the most effective solutions for our users.

When receiving feedback from stakeholders, I adopt a receptive attitude, actively listen, ask clarifying questions, and express appreciation for their input. I prioritize feedback based on its relevance to user needs and the overall product strategy, ensuring it’s integrated into the ongoing development process.

Collaboration is central to my effectiveness as a Senior Product Manager. Daily interactions with cross-functional teams, including Engineering and Trust & Safety, allow for shared insights, alignment on objectives, and transparency in execution. Strong collaboration fosters a cohesive approach to product development, driving impactful results.

To stay updated on trends in gaming and safety, I actively participate in industry webinars, read relevant publications, engage in professional forums, and network with peers. This ensures I remain informed about the latest developments, enabling me to make informed decisions that benefit the safety of Discord’s user community.