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Call Center Sales Rep - Rewarding Work

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57573 / YEARLY (est.)
min
max
$42560K
$72586K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Rep - Rewarding Work, DISH

Are you ready to take your career to the next level? Join DISH as a Call Center Sales Rep in Roseland, NJ! In this exciting role, you'll be part of our Inside Sales & Retention team, helping customers discover the incredible value of our products and services. No experience? No problem! We offer a paid training program to get you up to speed in no time. Here at DISH, we believe in rewarding hard work and dedication, which is why we provide a non-negotiable base pay of $20.50 per hour, with fantastic uncapped commission opportunities, allowing the potential for first-year earnings around $68,000. Imagine what it could be like to turn that into six figures with your efforts and determination! You'll be engaging with existing and new customers, and don’t worry—there’s no cold calling! Your role will involve assessing customer needs, offering tailored solutions, and providing top-notch customer service. You’ll also enjoy exclusive perks like complimentary DISH TV programming, discounts on Sling TV and Boost Mobile, and a 401(K) with a company match for financial security. Plus, we’re dedicated to your growth with prospects for advancement within your first year based on performance. If you’re competitive, dependable, and committed to ensuring customer satisfaction, this is the job for you. At DISH, we are proud to be building America’s First Smart Network™ and can’t wait for you to join us on this journey!

Frequently Asked Questions (FAQs) for Call Center Sales Rep - Rewarding Work Role at DISH
What responsibilities will a Call Center Sales Rep have at DISH?

A Call Center Sales Rep at DISH will be responsible for positioning and selling DISH and Boost Mobile products and services to both new and existing customers. This role involves assessing customer needs to provide tailored solutions, managing time effectively during customer interactions, and maintaining knowledge of DISH's offerings. Providing excellent customer service to build strong relationships is also a key responsibility, ensuring customer satisfaction and retention.

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What qualifications do I need to become a Call Center Sales Rep at DISH?

To become a Call Center Sales Rep at DISH, candidates need to hold a high school diploma or GED. The role requires excellent verbal communication and listening skills, a competitive spirit, and the ability to engage with customers effectively. No prior experience is necessary, as DISH provides comprehensive paid training to ensure you have the skills needed to succeed in the role.

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Are there opportunities for career growth as a Call Center Sales Rep at DISH?

Absolutely! DISH offers amazing career growth opportunities for Call Center Sales Reps. Based on performance during your first year, you can promote to higher positions within the sales department! The company encourages your professional development and provides you support through its mentorship programs and tuition reimbursement for continued education.

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What kind of training does DISH provide for Call Center Sales Reps?

DISH provides a robust and immersive training program for Call Center Sales Reps, which includes computer-based modules, instructor-led sessions, role-play scenarios, and hands-on activities. You'll also have the chance to engage in call shadowing to learn from experienced colleagues, ensuring you're well-prepared for your new role.

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What are the benefits of working as a Call Center Sales Rep at DISH?

Working as a Call Center Sales Rep at DISH comes with an attractive benefits package that includes a competitive salary with uncapped commission potential, medical, dental, and vision insurance, a 401(K) with company match, tuition reimbursement, and even complimentary DISH TV programming. The company prioritizes employee well-being and offers numerous perks and recognition programs to keep your morale high!

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Common Interview Questions for Call Center Sales Rep - Rewarding Work
How do you handle difficult customer interactions as a Call Center Sales Rep?

In handling difficult customers, I stay calm and listen actively to their concerns. I acknowledge their frustrations and assure them I am here to help find a solution. I remain focused on the larger goal of providing excellent service and aim to transform a negative experience into a positive one. I believe empathy and effective communication are key to de-escalating any situation.

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Can you describe your approach to selling DISH products and services?

My approach to selling involves utilizing a consultative method—understanding customer needs first and then explaining how DISH products and services meet those needs. I always highlight the value and unique benefits of what we offer. This way, customers feel heard and more inclined to make informed decisions.

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What do you think is the most important quality for a Call Center Sales Rep?

I believe the most important quality for a Call Center Sales Rep is a customer-focused mindset. Being genuinely interested in helping customers and understanding their needs facilitates strong relationships and ultimately drives sales success. Additionally, a competitive spirit helps in achieving personal and team sales goals.

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How do you stay motivated during challenging calls or sales periods?

To stay motivated during challenging calls, I remind myself of the bigger picture—building long-term customer relationships and the potential for commission. I also embrace a growth mindset, seeing each challenge as an opportunity to learn and improve my approaches in future interactions.

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How would you prioritize multiple customer requests during a busy shift?

I would prioritize customer requests based on urgency and complexity. I’d quickly assess each situation and address urgent issues first, ensuring that I manage my time effectively. Using customer engagement tools can help navigate through tasks seamlessly without compromising service quality.

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Describe a time when you successfully met a sales target.

In my previous sales role, I met my sales target by setting clear daily goals, utilizing customer feedback to tailor my approach, and actively identifying upselling opportunities. I tracked my progress and adjusted my strategies as needed, which ultimately helped me exceed my targets.

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Why do you want to work as a Call Center Sales Rep for DISH?

I want to work with DISH because of its commitment to innovation and customer satisfaction. I resonate with DISH's growth-oriented culture and the opportunity to expand my career. Being part of a dynamic team that influences the future of connectivity excites me, and I look forward to contributing to that vision.

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How do you keep up with product knowledge at DISH?

I would stay informed about DISH's products and services by regularly participating in training sessions, reading product documentation, and reviewing updates from leadership. Engaging with colleagues to share insights also helps in maintaining a solid understanding of what DISH offers and the competitive landscape.

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What would you do if you didn't know the answer to a customer's question?

If I didn’t know the answer, I would first acknowledge the customer’s inquiry and reassure them that I’m committed to finding the information. I’d either consult available resources or defer to a more experienced team member to ensure the customer receives accurate information swiftly.

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How do you handle rejection in sales?

I handle rejection in sales as a normal part of the process. I view it as an opportunity for growth rather than a setback. After each rejection, I analyze what could be improved upon and use that insight to refine my approach for future interactions.

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DATE POSTED
April 1, 2025

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