Dispatcher (Safety and Security)

Position Overview

The Dispatcher is a responsible position in the LCPS Security Operations Center. The LCPS Security Operations Center is operational 24-hours a day, 365 days a year. An employee in this position works as a team member with other dispatchers to fulfill the communications needs of LCPS and other County agencies. Such employees are responsible for all communications functions for school emergencies, burglar alarms, fire alarms, as well as after hour maintenance calls. This position is technical and routinely interacts with other employees, agencies, and citizens. Independent judgment is often used within established procedures. This position handles school emergency calls to LCPS Safety and Security, fire, rescue, and police.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:

• Responds to calls for services by telephone and radio communication about emergencies, facility hazards, accidents, and other incidents that involve LCPS property, personnel, students, and alerts initiated through automated monitoring of LCPS’s cyber assets.
• Maintains online operations status board to keep patrols, supervisors, and responders aware of on-going incidents, threats, notices, and alerts.
• Maintains shift log, to include but not limited to: emergency calls, alarm activations, patrol activities, law enforcement requests for information, incidents involving LCPS property, personnel, students, and alerts initiated through automated monitoring of LCPS’s cyber assets.
• Monitors security cameras during emergency calls, alarms, special events, and requests for assistance.

Qualifications

Below are the qualifications for this position:

• High school diploma or GED required
• Prior experience or training involving telecommunications, or an equivalent combination of education, training, and experience is recommended, but not required
• Proven self-starter, dependability, punctuality, and trustworthiness
• Ability to obtain computer proficiency, including typing, and knowledge of or ability to learn
• Ability to obtain and relay accurate information; and work well under pressure during emergency related incidents
• Excellent human relations, organizational and communication skills, patience, tact, and sound judgment
• Ability to prioritize and complete multiple time-critical tasks and to function calmly and efficiently under stressful conditions
• Excellent written and oral communications skills (English), good interpersonal skills, including the ability to communicate to security patrol officers, emergency responders, school staff, and the public

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking. expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Essential Personnel

Employees who perform the responsibilities of this position for the Department of Support Services are considered essential personnel. Essential personnel are designated employees who must report for work during a delay or emergency situations. A workplace emergency is an unforeseen situation that threatens the staff, pupils, or the public; disrupts or shuts down business operations; or causes physical or environmental damage. Emergencies may be natural or manmade. It is incumbent upon the supervisor to inform and confirm which essential personnel are required to work during emergency closings. Notification and confirmation of the expectation of essential personnel to report to work, or maintain as-needed status, will be executed with as much advanced notice as possible via in-person communication or email.

FLSA status: Non-Exempt

Months/Days/Hours: 12 Months, 254 Days, 8 Hours per day

Reports to: Coordinator, Safety and Security

Salary Level: Universal 8

Salary Scale: https://www.lcps.org/compensation

Salary Range: $24.43 to $31.44

Additional information: This position supports shift work, including nights and weekends