Dispatcher

Job Summary

The primary duties of the Public Safety Dispatcher are to assure an efficient coordinated communication service to/for the Drexel University Department of Public Safety Communications Center (DUPSCC), the University community, and local law enforcement agencies. Personnel in this position are considered "essential" in that they support a 24-hour, 7 day per week communication center operation.

Essential Functions

• Receives non-emergency and emergency requests (including 911 calls) for police/fire protection, medical, or emergency services; and obtains relevant information and inputs data, evaluates, and prioritizes calls for service and dispatches appropriate personnel and equipment.
• Using a computer aided dispatch (CAD) system, monitors and updates public safety and police unit location and status in order to coordinate emergency field operations; provides backup support and information as necessary by operating a two-way radio; requests additional assistance from other agencies as necessary; and obtains computerized law enforcement information from local, state, and federal data banks through a telecommunications terminal.
• Performs data entry, maintains files and reference manuals; and performs other clerical duties.
• Monitor and operate emergency alarms, CCTV, access control and security systems (received via various means), making immediate contact with the appropriate agency/personnel.
• Provide liaison service to the Drexel area communities and other public service agencies.
• Monitors and arranges for maintenance of all Dispatch Center equipment, including all radios.
• Performs other duties as assigned.

Required Qualifications

• HS Diploma or GED
• 6 months experience working as a Public Safety Dispatcher, customer service, or an equivalent combination of education and experience; skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position
• The ability to work shift work, holidays, and work mandated overtime when required
• Excellent communication skills required
• Candidates must have the ability to speak, listen, and write in a professional manner
• Familiar with Microsoft Windows applications
• Remain calm during stressful situations and handle multiple tasks at one time
• Candidates MUST:
• Complete a pre-employment test with satisfactory results to be consider to move forward in the hiring process
• Submit to and satisfactorily pass a physical examination which includes drug and alcohol screening & psychological evaluation to determine suitability for this position.
• Agree to and satisfactorily pass (to be truthful, clear of, clean, and found not to have been convicted of any state or local laws) comprehensive background checks. The background checks will include education verification, past work history reference checks, and a criminal records check. Criminal background checks will be conducted annually.
• Sign a confidentiality statement relating to the disclosure / safekeeping of sensitive University information, student records, faculty records, staff records and all information deemed confidential by the Department of Public Safety and Drexel University.
• Have a working cellular device capable of receiving SMS notifications or the ability to install applications used for necessary system security access prior to start date.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include color vision.

Location

University City- Philadelphia, PA

Additional Information

This position is classified as Non-Exempt with a salary grade of G. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Selection and Hiring Process:

• The Drexel University Department of Human Resources and the Department of Public Safety (DPS) personnel develop a fully qualified list.
• Pre-employment testing, candidates must meet satisfactory requirements.
• Pre-employment interview(s) with DPS and other university representatives.
• Comprehensive background investigation.

Conditional job offers (requires successful completion of physical examination which includes drug and alcohol screening & psychological evaluation to determine suitability for this position).

Candidates selected for employment are scheduled for orientation and in-service training.