Customer Success Manager

About Divert Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact... Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. What’s more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions – from converting wasted food into renewable fuels to feeding those in need. MUST LOVE CUSTOMERS! Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, It is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company. As a Customer Success Manager at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process. Each customer is at a different point in their journey, and as a Customer Success Manager you are responsible for creating, measuring, and delivering an individualized roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Divert’s solutions and solution roadmap. You identify new opportunities to expand Divert’s value proposition and meet our mission to Protect the Value of Food. As a Customer Success Manager You Will Communicate Divert’s mission & vision effectively to customers Provide excellent– proactive when possible –customer service Advocate for customers internally within Divert, be the Voice of the Customer Drive renewals & maintain our record setting retention rate Understand your customer’s current strategic plans and goals, and how they report on, and measure those efforts Identify and address opportunities and risks at each customer Keep a current map of all stakeholders at each of your customers. Understand internal relationships and dynamics. Continually deepen and expand strategic relationships at each of your customers Onboard new customers in collaboration with the the Business Development team and Solutions partners Advise customers on how to use our solutions according to our defined best practices Enable customers to realize the value of our solutions through reporting and regular business reviews Stay current on Divert’s products, product roadmap, competitive landscape, and trends Upsell and cross sell existing products and services to drive revenue Job Qualifications Three or more years experience in Sales/Customer Success/Account Management or other related business function Skilled at relationship building, with a passion for connecting with customers and driving value Confident communicator with strong written and verbal communication skills Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes Highly organized, efficient and disciplined at documenting and tracking information Strong execution skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments The ideal candidate... Is passionate about our planet and reducing our carbon footprint Has the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions Takes a high degree of ownership over their work Is a clear communicator with professional presence, comfortable talking to warehouse managers as well as retail executives Has strong listening skills; open to input from customers, other team members and departments Has the ability to lead through influence Is a “Big picture” thinker, which is key to addressing top-level concerns and finding the best path forward from all of the available data What's In It For You? $80K - $95K annual base compensation Health, Vision and Dental Benefits (effective the first of the month following your date of hire!) 401K with company match Life Insurance, employer sponsored Paid Time Off Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Location / Work Setting: Hybrid - candidates for this position may reside within driving distance of our Concord, MA office OR on the East Coast. Please Note: Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Divert Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nation’s largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste. Having recently taken in $100 million in growth equity from global private equity firm Ara Partners, Divert is in an exciting period of growth and poised for rapid expansion of its team and business. The company is seeking incredible talent and leaders who truly embody its mission and are eager to make an immediate impact. Divert maintains a fast-paced and collaborative environment with a culture valuing technology, innovation, and work-life balance. The company is widely-recognized as a pioneer in its industry and was recently awarded the Future 5 of Boston Tech by Built-In Boston. #J-18808-Ljbffr