Change Management and Training Specialist

As a Change Management and Training Specialist at DLH, you'll engage with executive leadership to plan and execute strategic initiatives, documenting the impacts of technology changes on business processes and policies. You will lead projects from initial concept to final implementation, conduct training sessions on tools like Microsoft Office, and design training materials tailored to various user needs.

The position of Change Management and Training Specialist at DLH requires a minimum of a Bachelor's degree in a relevant field, alongside ten years of experience or equivalent certifications. Effective project management and change management skills are essential, as well as the ability to communicate and collaborate with personnel across all organizational levels.

DLH is deeply committed to employee growth, offering a comprehensive benefits package that includes training and development opportunities. As a Change Management and Training Specialist, you will gain access to extensive e-Learning resources, certification preparation, and educational assistance to help advance your career and skills.

The salary range for the Change Management and Training Specialist position at DLH is between $109,000 and $121,000 per year. This compensation is determined based on your skills, experience, and education, ensuring that all candidates are evaluated fairly.

DLH provides an excellent benefits package that includes personal time off (PTO), medical, dental, vision coverage, flexible spending accounts, and a robust 401(k) retirement plan with matching components. Additionally, the company fosters a supportive work environment that prioritizes employee wellness and professional growth.

When developing a change management plan, start by understanding the scope of the change, engage with stakeholders, and assess the impact on current processes. Lay out a clear strategy that includes communication, training timelines, and feedback mechanisms to ensure successful adoption.

In a previous role, I led a project to implement a new data management system. I successfully facilitated change by conducting workshops and training sessions, which resulted in a streamlined process and enhanced user satisfaction, significantly reducing the resistance to change.

For effective training delivery, I employ a mix of interactive methods, such as demonstrations, hands-on activities, and Q&A sessions. Tailoring content to the audience ensures engagement and enhances knowledge retention, making learning enjoyable and effective.

I stay informed about industry trends and gather feedback from training sessions to continually enhance training materials. Regular reviews and updates ensure that content remains relevant and reflects the latest best practices and technology changes.

I have used various training software, including Learning Management Systems (LMS), Microsoft Office Suite for creating materials, and video editing tools for producing instructional videos. I leverage these tools to create engaging and educational content for training sessions.

I have extensive experience delivering virtual training, utilizing platforms like Zoom and WebEx. I focus on keeping the audience engaged through interactive polls and breakout sessions, ensuring an effective learning environment, no matter the format.

I evaluate training effectiveness through participant feedback, assessment results, and observing changes in performance pre- and post-training. This data helps me identify strengths and areas for improvement in the training programs.

To communicate changes effectively, I create a communication plan that includes clear messaging, multiple channels (email, meetings, posters), and offers ongoing opportunities for feedback. This ensures that all team members are informed and can voice their concerns.

When faced with resistance to change during training, I first listen to concerns and address them openly. By providing clear explanations of benefits and involving participants in discussions, I can often turn resistance into support for the initiative.

Essential soft skills for a Change Management and Training Specialist include strong interpersonal communication, adaptability, empathy, and the ability to collaborate with diverse teams. These skills are crucial in fostering a positive training culture and building relationships with stakeholders.