Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Advisory Solution Consultant, Customer Workflows image - Rise Careers
Job details

Advisory Solution Consultant, Customer Workflows - job 1 of 3

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

The Advisory Solution Consultant is a technical consultant  with the advanced ability to develop, position and provide  product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • You will work in Customer & Industry Workflows, one of ServiceNow’s fastest growing business units
  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery & workshops to determine customers' goals and challenges
  • Deliver product demonstrations to align our solution with customer needs and value
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have: 

  • Experience creating customer value across Enterprise level customer organizations
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
  • Preferred industry experience - Transportation & Logistics, Energy & Utilities, and business professional services
  • Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
  • Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

MUST BE IN REGION. OUT OF TERRITORY APPLICANTS WILL NOT BE CONSIDERED. (Colorado, Utah, Arizona, Nevada & New Mexico)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

ServiceNow Glassdoor Company Review
4.5 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
ServiceNow DE&I Review
4.6 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of ServiceNow
ServiceNow CEO photo
Bill McDermott
Approve of CEO

Average salary estimate

$167400 / YEARLY (est.)
min
max
$126375K
$208425K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Advisory Solution Consultant, Customer Workflows, ServiceNow

Are you ready to take your career to new heights at ServiceNow as an Advisory Solution Consultant specializing in Customer Workflows? In this exciting role, you'll harness your technical expertise and passion for customer success to drive product sales and help organizations transform how they operate. As part of a forward-thinking team, you will not only support one of our most strategic product lines but also play a crucial part in shaping our future growth. You will be tasked with understanding customer needs through workshops and discovery sessions, allowing you to deliver captivating product demonstrations that align with their business objectives. Your ability to provide insightful technical answers will be key in establishing trust with clients and partners alike. Whether you are collaborating with product management to refine our offerings or engaging in high-impact marketing events like trade shows and executive briefings, your efforts will directly influence our success. Plus, you will have the opportunity to learn from others and share your own insights to foster best practices across the team. If you’re someone with a rich background in pre-sales solution consulting, particularly in the realms of CRM and BPM, and you're excited about the prospects of developing innovative customer solutions, you're likely to thrive in this role. Join us in our mission to make the world work better for everyone, all while enjoying a competitive compensation package and a supportive work culture. Apply now and be part of our amazing journey!

Frequently Asked Questions (FAQs) for Advisory Solution Consultant, Customer Workflows Role at ServiceNow
What responsibilities does an Advisory Solution Consultant at ServiceNow have?

An Advisory Solution Consultant at ServiceNow is responsible for supporting Customer Workflows product sales, which includes leading workshops to identify customer goals, delivering impactful product demonstrations, answering technical inquiries, and providing feedback for product enhancements. This role requires a proactive approach to customer engagement to ensure solutions are aligned with client needs and business goals.

Join Rise to see the full answer
What qualifications are needed for the Advisory Solution Consultant position at ServiceNow?

To be successful as an Advisory Solution Consultant at ServiceNow, candidates are typically expected to possess over 7 years of pre-sales solution consulting or sales engineering experience. Additionally, candidates should have a solid understanding of Customer Service, Customer Experience, CRM, or BPM software, along with strong presentation skills and problem-solving abilities.

Join Rise to see the full answer
What industries should candidates have experience in for the Advisory Solution Consultant role at ServiceNow?

Candidates applying for the Advisory Solution Consultant role at ServiceNow should ideally have experience in industries such as Transportation & Logistics, Energy & Utilities, and business professional services. This background helps consultants tailor solutions effectively to meet industry-specific challenges faced by clients.

Join Rise to see the full answer
How does the Advisory Solution Consultant contribute to ServiceNow's growth?

The Advisory Solution Consultant plays a pivotal role in ServiceNow's growth by influencing revenue through strategic client engagements. By understanding customer needs and challenges, delivering tailored demonstrations, and collaborating with sales and product teams, they directly impact the sales cycle and help drive the adoption of ServiceNow's Customer Workflows.

Join Rise to see the full answer
What type of work environment can an Advisory Solution Consultant expect at ServiceNow?

As an Advisory Solution Consultant at ServiceNow, you can expect a flexible remote work environment, particularly if located in the specified regions like Colorado, Utah, Arizona, Nevada, and New Mexico. The company promotes a culture of flexibility and trust, allowing you to balance personal and professional responsibilities while contributing to a dynamic team.

Join Rise to see the full answer
Common Interview Questions for Advisory Solution Consultant, Customer Workflows
Can you explain your experience in pre-sales solution consulting?

When answering this question, focus on specific examples from your past roles that highlight your skills in engaging with clients, understanding their needs, and helping them achieve their goals through tailored solutions. Discuss challenges you've overcome and the impact your contributions made on sales outcomes.

Join Rise to see the full answer
How do you approach discovery sessions with clients?

Explain your method for conducting discovery sessions by emphasizing the importance of active listening, asking insightful questions, and uncovering core client objectives. Share techniques you've used to facilitate productive conversations that lead to meaningful insights and solutions.

Join Rise to see the full answer
What strategies do you use for product demonstrations?

In your response, discuss how you tailor product demonstrations to align with the specific needs of each client. Highlight your focus on showcasing relevant features, addressing potential objections, and making the demo engaging and interactive to maintain client interest.

Join Rise to see the full answer
Describe a challenging customer engagement you've had and how you handled it.

Provide a detailed scenario where you faced a difficult client situation. Describe the steps you took to address their concerns, the solutions you proposed, and the end result. This showcases your problem-solving capabilities and customer-centric approach.

Join Rise to see the full answer
How do you stay updated on industry trends and competitor offerings?

Describe your approach to professional development, including participating in training sessions, attending industry conferences, and subscribing to relevant publications. Emphasize the importance of staying informed to effectively address customer needs and differentiate ServiceNow's offerings.

Join Rise to see the full answer
What role does teamwork play in your strategy as an Advisory Solution Consultant?

Discuss how collaboration with sales, marketing, and product management enhances your ability to provide exceptional customer solutions. Share examples of how teamwork has led to successful outcomes in your previous positions.

Join Rise to see the full answer
Can you share an instance where you provided feedback that led to product improvement?

Highlight a specific case where your feedback on user experience or features led to actionable changes in a product. Discuss how you communicated this feedback and the positive impact it had on customer satisfaction or sales.

Join Rise to see the full answer
What motivates you to work in technology sales?

Identify your passion for technology and desire to help organizations improve their workflows and processes. Share personal anecdotes that demonstrate your enthusiasm for solving complex problems through innovative solutions.

Join Rise to see the full answer
How do you manage your territory effectively?

Explain your strategies for territory management, such as pipeline building, prioritizing leads, and tracking key metrics. Discuss tools or methods you use to ensure orderly and effective follow-ups with prospects.

Join Rise to see the full answer
What do you believe sets ServiceNow apart from its competitors?

Articulate your understanding of ServiceNow's value proposition and the unique benefits it offers to customers. Highlight specific features, market positioning, or success stories that illustrate how ServiceNow is distinguished in the industry.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
ServiceNow Remote Strata Building 1 Bridge Street Ground Floor and First Floor, Staines, United Kingdom
Posted 8 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
Photo of the Rise User
ServiceNow Remote Remote, New York, New York, United States
Posted 8 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
BSR Remote Paris, France; London, England; Copenhagen, Denmark; New York, New York; San Francisco, CA
Posted 4 days ago
Photo of the Rise User
Experian Remote Boulevard "Tsarigradsko shose" 86, Sofia , Bulgaria
Posted 6 days ago

We're on a mission to become the defining enterprise software company of the 21st century.

683 jobs
MATCH
Calculating your matching score...
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 5, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!