Mac Administrator - job 1 of 2

As a Mac Administrator at DLH Corporation, your primary responsibilities will include managing package installations using Jamf, conducting routine OS and software patching for Mac endpoints, and developing Standard Operating Procedures for various Mac-related tasks. You'll provide Tier 3 support for escalated issues, train staff on imaging processes, and interact with lab employees to translate their needs into specific IT solutions.

To qualify for the Mac Administrator role at DLH Corporation, candidates must possess a Bachelor’s degree with at least eight years of relevant IT experience, or an Associate degree coupled with ten years of experience. Proficiency in managing Apple Macintosh operating systems and hands-on experience with Jamf is required, along with strong troubleshooting and communication skills.

Working as a Mac Administrator at DLH Corporation means being part of a collaborative and innovative environment. You'll work closely with both technical and scientific staff, supporting their needs in a lab-based setting. The role is dynamic and requires not only technical skills but also the ability to adapt and respond to new challenges as they arise.

A successful Mac Administrator at DLH Corporation should have a solid understanding of macOS versions v12 to v15, experience with terminal commands, and expertise in Mac imaging and recovery processes, especially on both Intel and Apple Silicon devices. Familiarity with security implementations like NIST SP 800-219 and a capacity for developing scripting solutions will also be beneficial.

DLH Corporation offers an extensive benefits package to support our employees' well-being and future. This includes Personal Time Off (PTO), medical, dental, and vision coverage, a 401(k) retirement plan with matching, and various training programs for professional development. We prioritize your career growth and foster an inclusive work environment.

When responding, highlight specific examples of how you have used Jamf to deploy applications, manage updates, and support Mac users. Discuss any challenges you faced and how you overcame them, emphasizing your problem-solving skills and technical expertise.

Explain your systematic approach to troubleshooting: start by gathering detailed information about the issue, then prioritize potential causes based on your experience. Provide examples where you've successfully diagnosed and resolved Mac-related issues, underlining your analytical skills.

Provide a specific situation where you simplified technical jargon to help team members understand a process or system. Highlight your communication skills and ability to foster a collaborative environment, ensuring the staff could navigate the technology effectively.

Talk about your familiarity with implementing security measures for Mac devices and how you ensure compliance with relevant standards. Mention any specific tools or procedures you have used to manage security in your past roles.

Discuss the resources you use for continuing education, such as online courses, forums, or tech publications, and mention any relevant certifications you hold. Emphasize your proactive approach to keeping skills up-to-date to enhance your performance.

Outline your process for developing SOPs, including conducting research, collaborating with stakeholders, and reviewing existing documentation. Provide an example of a successful SOP you’ve created in the past and its impact on team efficiency.

Share a specific incident involving a high-importance client or executive where you provided specialized support. Discuss your approach, the urgency of the situation, and the outcomes, emphasizing your ability to work under pressure.

Describe your method for tackling unfamiliar issues, such as conducting research, leveraging your network, or utilizing documentation resources. Provide an example of a specific challenge and how you navigated through it successfully.

Highlight your experience with IT management tools and ticketing systems like ServiceNow. Discuss how you prioritize and track tickets while maintaining clear communication with users throughout the resolution process.

Share your strategies for effective training, such as hands-on workshops, developing training manuals, or conducting Q&A sessions. Emphasize the importance of fostering a supportive learning environment and providing ongoing resources.