SRE/Senior Cloud Operations & Support Engineer

To succeed as a Senior Cloud Operations & Support Engineer at Docebo, you should have a solid understanding of infrastructure management, excellent knowledge of Linux, Docker, and experience with AWS Cloud services. Familiarity with scripting languages like Bash or Python and web development using PHP or JavaScript will also be beneficial. Being proactive in diagnosing service incidents and working collaboratively with technical teams is key to this role.

A day in the life of a Senior Cloud Operations & Support Engineer at Docebo involves monitoring the health of our multi-tenant infrastructure, troubleshooting service incidents, conducting on-call duties, and collaborating with cross-functional teams to resolve issues. You'll also engage in continuous improvement of our observability processes and contribute to enhancing our development workflow.

Working at Docebo offers a generous vacation policy, including additional floating holidays for cultural or religious events, and opportunities for career progression. You can also participate in various employee resource groups, enjoy a hybrid work model, and benefit from our Employee Share Purchase Plan, all while contributing to a workplace that values inclusion and diversity.

Yes, the Senior Cloud Operations & Support Engineer role at Docebo includes periodic on-call duties. This is essential to maintain the availability and performance of the Docebo platform. You'll be tasked with diagnosing urgent service incidents and orchestrating swift responses to customer-facing issues.

Docebo fosters a culture that values trust, support, and innovation. As a Senior Cloud Operations & Support Engineer, you will be part of a diverse global team where you are encouraged to express ideas openly and collaborate closely with colleagues from different departments, all while embodying what we call the Docebo Heart.

As a Senior Cloud Operations & Support Engineer at Docebo, you will work with various technologies including AWS Cloud services, Docker, and CI/CD tools like Gitlab CI. A good understanding of application performance monitoring tools such as Datadog and New Relic will also be required, allowing you to effectively troubleshoot and enhance our service quality.

At Docebo, we are fully committed to diversity and inclusion. We believe that different perspectives help foster innovation and improve our products. This commitment extends to our hiring process, ensuring all qualified applicants, including those with diverse backgrounds, receive equal consideration for employment.

In answering this question, focus on specific projects where you utilized AWS services, such as EC2 or S3, and the outcomes you achieved. Discuss your hands-on experience with infrastructure management, how you’ve optimized cloud resources, and any challenges you faced that you were able to successfully navigate.

When discussing your approach to troubleshooting, highlight your systematic methods such as gathering logs, analyzing performance metrics, and collaborating with team members. Sharing a specific example of an incident you resolved and the steps taken will demonstrate your problem-solving skills and technical knowledge.

To answer this question, share the projects you've worked on that involved Docker. Discuss how you utilized containers for application development, testing, or deployment, and any efficiencies gained. Emphasizing an understanding of Docker orchestration tools like Kubernetes would also be advantageous.

When discussing CI/CD tools, mention your hands-on experience with tools like Gitlab CI. Explain how these tools have facilitated your development process, such as reducing deployment time and maintaining code quality through automated testing. Illustrate the impact these processes have on accelerating innovation.

In your answer, detail how you've handled incident escalation, including communication strategies with stakeholders, prioritization of issues, and teamwork involved. Providing examples of successful escalations that led to significant improvements will demonstrate your ability to manage high-stakes situations.

Discuss your methods for enhancing application observability, such as implementing performance monitoring tools, logging practices, and metrics analysis. Illustrating how you've applied specific metrics to diagnose issues or improve performance would showcase your proactive mindset.

When responding, illustrate your competence in using Bash or Python for automating tasks, managing infrastructure, or developing tooling. Specific examples, such as scripts you've written to solve particular problems, will highlight your technical skills and how they contribute to the team's efficiency.

Choose a concrete example of a technical challenge that required deep problem-solving skills. Discuss the steps you took, resources consulted, and the final outcome. Highlight how this experience helped you refine your troubleshooting techniques and foster collaboration among your team.

In your answer, mention resources you engage with such as blogs, online courses, or industry tools. Share how you collaborate with colleagues to discuss trending technologies and integrate valuable learnings into your work to keep ahead in the fast-paced tech landscape.

Express a genuine enthusiasm for Docebo’s mission of enhancing learning experiences. Discuss your admiration for the company's innovative culture and values, and how your skills and experiences align with the needs outlined in the job description, making it a perfect fit for both you and Docebo.