Assistant Manager(01962) - 130 Gateway Dr NE

As the Assistant Manager at Team Honey Badger, your key responsibilities include assisting the Store Manager with daily operations, providing leadership and training to team members, managing product quality and customer service, and overseeing inventory management. You will also be involved in scheduling staff, interviewing new candidates, and implementing marketing efforts to boost sales. This role is crucial to maintaining our high standards and ensuring customer satisfaction.

To thrive as an Assistant Manager at Team Honey Badger, candidates should possess strong customer service skills, an inherent caring attitude, and attention to detail. Good communication, strong math skills, critical thinking, and the ability to problem-solve in a fast-paced environment are essential. Additionally, flexibility for opening or closing shifts and weekend availability is necessary for this role.

Team Honey Badger values your development and provides comprehensive training for Assistant Managers. You'll start with personalized, one-on-one training from Operations coaches over your first four weeks, covering crucial store operations. Afterward, you will have access to 24/7 online courses on topics like customer satisfaction and team building. A three-day in-person course with peers will cap off your training, enhancing your skills and preparing you for advancement.

Absolutely! At Team Honey Badger, we believe in promoting from within. As an Assistant Manager, you'll gain the skills and experience necessary to pursue a General Manager position as you progress in your career. Continuous training and personal development are integral to our culture, and high-performing team members can expect to rise through the ranks.

Team Honey Badger fosters a positive work environment through a culture of teamwork and continuous improvement. As an Assistant Manager, you are not just a leader; you are a mentor for your team. We promote open communication, recognition of individual contributions, and provide ongoing training to help you succeed and feel valued as part of the organization.

Addressing conflict effectively is crucial. Start by listening to each party’s perspective, ensuring everyone feels heard. Facilitate a calm discussion to identify the root cause and encourage compromise. Outline expectations moving forward. Demonstrating your leadership skills while maintaining a supportive atmosphere shows that you care about the success of both the team and the store.

To maintain high customer satisfaction as an Assistant Manager, I would emphasize the importance of training staff in excellent service techniques. Encouraging the team to take ownership of their interactions with customers, actively seeking feedback, and continuously monitoring service standards help us provide exceptional experiences that encourage repeat business.

In previous roles, I’ve managed inventory by implementing regular audits and tracking inventory turnover rates. I believe in using data to forecast demand accurately and reduce waste. Effective communication with the team ensures everyone understands inventory processes, leading to better stock control and overall efficiency.

During busy shifts, I prioritize tasks by assessing immediate customer needs and operational requirements. By delegating appropriately and maintaining clear communication with my team, I ensure that we cover the most critical aspects first while still working on supporting tasks without overwhelming anyone.

Team Honey Badger’s impressive growth and commitment to community resonate with me. I appreciate the emphasis on training and development, and I see this Assistant Manager role as a fantastic opportunity to contribute to a dynamic team while growing my career in a thriving environment.

I believe in recognizing achievements, big or small, to keep the team motivated. Regular team meetings to gather input and feedback also create ownership. By providing opportunities for professional development and involving team members in decision-making, I can help them feel valued and engaged.

To address a productivity drop, I would first observe and identify the cause. Engaging with team members to understand their challenges is vital. I’d implement focused training or streamline processes if needed and motivate the team through goal-setting and recognition of achievements, ensuring they feel supported and empowered to perform.

Promoting workplace safety starts with leading by example. I would conduct regular safety training, ensure compliance with health standards, and encourage an open-door policy where team members can report safety concerns without fear. Creating safety-focused checklists for daily operations also reinforces the importance of a secure working environment.

Communication is key in fostering teamwork and achieving store goals. As an Assistant Manager, I would emphasize transparency and clarity in all communications, whether with team members or customers. Regular updates, sharing expectations, and being approachable contributes to a positive and productive atmosphere.

I have experience handling daily cash handling and bank deposits, monitoring store expenses, and preparing financial reports. Understanding key financial metrics allows me to make informed decisions that improve the store's profitability while ensuring that we meet all operational costs effectively.