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Assistant Manager(08351) - 5595 E. Santa Ana Canyon Rd. image - Rise Careers
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Assistant Manager(08351) - 5595 E. Santa Ana Canyon Rd.

Job Description

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.
You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. Apply now!
 
JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

PAY

Starts at $21 per hour, up to $24 per hour depending on skill level.
 
QUALIFICATIONS

  • General job duties for all store team members
  • Operate all equipment.
    Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

 
TRAINING

  • Orientation and training provided on the job.
  • Management-specific training provided
    • Business managing skills
    • People managing skills

 
COMMUNICATION SKILLS

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

 
ESSENTIAL FUNCTIONS/SKILLS

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

 
 
WORK CONDITIONS
 
Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

 
 
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
 
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
 
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Qualifications

SENSING

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

 
TEMPERAMENTS
 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
 
PHYSICAL REQUIREMENTS including, but not limited to the following:
 
Standing

  • Most tasks are performed from a standing position.

 
Walking

  • For short distances for short durations.
  • Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

 
Sitting

  • Paperwork is normally completed in an office at a desk or table.

 
Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72" high.

 
Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

 
Pushing

  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
  • Trays may also be pulled.

 
Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 
Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
  • Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas.

 
Reaching

  • Reaching is performed continuously; up, down and forward.
  • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

 
Hand Tasks

  • Eye-hand coordination is essential. Use of hands is continuous during the day.
  • Frequently activities require use of one or both hands.
  • Shaping pizza dough requires frequent and forceful use of forearms and wrists.
  • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
  • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
  • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

 
Machines, Tools, Equipment, Work Aids

  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EPL Pizza, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if EPL Pizza, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

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Average salary estimate

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$43680K
$49920K

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What You Should Know About Assistant Manager(08351) - 5595 E. Santa Ana Canyon Rd., Domino's

Hey there! If you're a natural leader looking for an opportunity to showcase your skills, we have an exciting role for you at Domino's Pizza as an Assistant Manager at our Anaheim Hills location. In this position, you’ll be the backbone of our store operations, responsible for everything that happens during your shift. You'll manage cost controls, inventory, cash, and, most importantly, relationships with our amazing customers. Think you can inspire your team to shine while ensuring policies are followed? You got this! Your day will be filled with multitasking, whether it’s keeping the store spotless, managing staffing needs, or even handling customer service issues with a smile. Not to mention, you'll be working with a company that values fun, flexibility, and growth. With a starting pay of $21 per hour, you could earn even more based on your skills. This job not only offers immediate rewards but is also a remarkable stepping stone to a successful career path within Domino's. Think you have what it takes to be part of our dynamic team? We can't wait for your application!

Frequently Asked Questions (FAQs) for Assistant Manager(08351) - 5595 E. Santa Ana Canyon Rd. Role at Domino's
What are the responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, you oversee all aspects of store operations during your shift. This includes managing cost controls, maintaining inventory, ensuring excellent customer service, handling cash management, and adhering to company policies. Your leadership will set the pace for your team, and you will be the go-to person for problem-solving and ensuring the smooth running of store activities.

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What qualifications are required for the Assistant Manager position at Domino's Pizza?

To qualify for the Assistant Manager position at Domino's Pizza, candidates typically need a background in customer service or management, and must demonstrate strong judgment, mathematical skills, and the ability to multitask. Effective communication skills, both verbal and written, are also essential in order to interact with customers and team members efficiently.

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What does training look like for an Assistant Manager at Domino's Pizza?

Training for an Assistant Manager at Domino's Pizza is comprehensive and on-the-job. You will receive guidance on management-specific skills along with business and people management training. Hands-on experience equips you with the abilities necessary to lead your team effectively, manage operations efficiently, and ensure stellar customer service.

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Is there room for advancement for an Assistant Manager at Domino's Pizza?

Absolutely! An Assistant Manager position at Domino's Pizza offers tremendous advancement opportunities. Many team members have started as delivery drivers and worked their way up to become franchise owners or occupy higher management roles. Your growth trajectory can lead you to positions such as General Manager or even further up the corporate ladder.

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What is the work environment like for an Assistant Manager at Domino's Pizza?

The work environment for an Assistant Manager at Domino's Pizza is dynamic and fast-paced. You’ll often be on your feet, juggling various tasks, whether in the kitchen or on the sales floor. Expect to work in diverse conditions that range from cooler temperatures in storage areas to warmer spots near the ovens, but all in a fun and supportive team atmosphere.

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Common Interview Questions for Assistant Manager(08351) - 5595 E. Santa Ana Canyon Rd.
How do you prioritize tasks as an Assistant Manager?

Prioritizing tasks depends on the day’s demands, but I typically assess immediate customer needs first, followed by any operational issues. Effective multitasking and delegation of responsibilities to team members also plays a crucial role. I believe that everything is important, but some tasks have to take precedence in order to maintain smooth store operations.

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Can you describe a time you handled a difficult customer?

Certainly! When dealing with a difficult customer, I focus on active listening and remain calm. I calmly ask clarifying questions to understand their issue and then work toward a satisfactory resolution. It's crucial to value their concerns and ensure they feel heard, which often diffuses tension and leads to a positive outcome.

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What strategies do you use to motivate your team?

To motivate my team, I prioritize open communication and recognition of individual efforts. Regular check-ins to celebrate accomplishments, coupled with goal-setting sessions, help my team feel invested and driven. Additionally, creating a fun workplace atmosphere where team members can express ideas contributes greatly to overall morale.

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How do you ensure compliance with company policies and procedures?

Ensuring compliance with company policies involves delivering thorough training to all staff members and leading by example. I conduct regular reviews of procedures with the team and encourage open discussions about any challenges they face in adhering to these guidelines. That way, all staff feel accountable and informed.

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How do you handle stress during busy hours?

During busy hours, I stay focused and maintain a calm demeanor. I prioritize tasks, delegate appropriately, and remind my team to support each other. Staying organized is key, and I reinforce that our primary goal is customer satisfaction. This keeps the team energized and focused, even during peak times.

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What experience do you have in managing inventory?

In my previous roles, I managed inventory by monitoring stock levels daily, placing orders based on sales trends, and conducting regular audits. I used inventory management software to assist in tracking usage and forecasts, ensuring we never overstock or run out of essential items.

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How would you describe your leadership style?

My leadership style is collaborative and supportive. I believe in fostering a team-oriented environment where everyone feels valued and contributes to success. I encourage team members to share their ideas and perspectives, which not only cultivates trust but also drives creativity and innovation.

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What do you believe is key to providing excellent customer service?

Excellent customer service comes down to understanding customer needs and maintaining a friendly attitude. I train my team to actively listen, empathize, and respond to customer inquiries promptly. Building rapport with customers is fundamental, and I emphasize genuine interactions at all times.

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How do you manage cash handling and prevent discrepancies?

I manage cash handling by implementing strict protocols for balancing registers, regular audits, and training staff on proper cash handling practices. Transparency and accountability are crucial, and I ensure all team members understand the importance of accuracy to prevent discrepancies.

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What would you do if your team was not meeting performance goals?

If my team isn’t meeting performance goals, I would first assess factors affecting performance through open conversations with team members. Identifying challenges allows me to provide support, whether through additional training or resources. I would then set clear, achievable objectives to guide improvement, fostering a culture of growth and accountability.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 1, 2025

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