Customer Service Rep(06443) - 117 S Eastern Ave

As a Customer Service Rep at 117 S Eastern Ave, your main responsibilities will include operating specialized equipment, preparing our tasty products, handling both phone and internet orders, and conducting inventory counts. You'll also ensure that the workspace remains clean and organized, contributing to a welcoming environment for customers and coworkers alike.

To qualify for the Customer Service Rep position at 117 S Eastern Ave, candidates should possess strong communication skills, both verbal and written. The ability to interact effectively with customers and teammates is crucial. Experience in customer service is preferred, but on-the-job training will help you refine those skills.

Yes, the Customer Service Rep role at our company in Moore, OK involves physical tasks such as standing, walking, lifting, and climbing stairs. Candidates should be prepared to handle various physical demands, including being comfortable with fluctuating temperatures while fulfilling job duties.

New Customer Service Reps at our company will enjoy comprehensive on-the-job training that includes an orientation focused on customer service, an interactive computer program, and hands-on practice with various tasks. This ensures that all team members are well-equipped to provide outstanding service from day one.

At 117 S Eastern Ave, we pride ourselves on maintaining a fun and positive work environment. We encourage our staff to choose a positive attitude, treat each other with respect, and most importantly, to enjoy the experience of working together while serving our valued guests.

When handling difficult customers, it's essential to remain calm and listen actively. Acknowledge their concerns and show empathy. Demonstrating a willingness to help and providing solutions can often diffuse the situation and leave the customer feeling valued.

In your response, highlight a specific instance where you recognized a customer's needs and took extra steps to ensure they had a positive experience. By illustrating your dedication to exceptional service, you'll demonstrate a key quality needed for the Customer Service Rep role.

Key qualities include strong communication skills, patience, adaptability, and a cheerful disposition. As a Customer Service Rep, your ability to connect with customers and provide a friendly atmosphere is vital in ensuring their satisfaction.

Discuss your previous experience with inventory tasks such as counting, organizing, and maintaining stock. Mention any systems or software with which you are familiar that could enhance your efficiency in managing inventory as a Customer Service Rep.

Explain your approach for prioritizing tasks, such as focusing on customer interactions first, followed by inventory management and cleaning responsibilities. Highlight your ability to stay organized and adapt to the needs of the moment.

Share a specific example where you collaborated with coworkers to achieve a common goal, emphasizing communication, support, and how you worked together effectively. This demonstrates your ability to be a team player, a crucial quality for a Customer Service Rep.

In your answer, discuss personal satisfaction gained from positively impacting customer experiences. Mention how you enjoy creating connections with people and how providing excellent service motivates you to succeed.

Discuss methods such as regularly reviewing product information, engaging in team discussions, and utilizing training resources. Continuous learning shows your dedication to providing informed support to customers as a Customer Service Rep.

Explain your techniques for maintaining positivity, such as taking deep breaths, focusing on solutions instead of problems, and finding humor in challenging situations. Your ability to stay upbeat will be a significant asset in the Customer Service Rep role.

Acknowledge the mistake quickly, communicate with the customer, and work to resolve the issue promptly. Taking responsibility and showing a commitment to correcting errors reflect well on your character as a Customer Service Rep.