Job details

Customer Service Rep (01036) - 13250 Gratiot Ave.

Job Description

DOMINO’S PIZZA CSR
Duties and Requirements
The main Requirement for Domino’s Pizza Customer Service Representative Applicants is to have a positive personality, a clear and highly energetic voice oriented. Customer Representatives need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges, and other related important information which will be related to customers whenever it is needed.
Wage: $9.25/ hour

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Domino's Glassdoor Company Review

3.5

Domino's DE&I Review

No rating

CEO of Domino's

Russell Weiner

Approve of CEO

Average salary estimate

$19240 / YEARLY (est.)

min

max

$19240K

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What You Should Know About Customer Service Rep (01036) - 13250 Gratiot Ave., Domino's

As a Customer Service Representative at Domino's Pizza located on 13250 Gratiot Ave., Detroit, MI, you will be the friendly face that greets customers and ensures they have a delightful experience with us. Your main responsibility will involve engaging with customers over the phone and on-site, answering their queries about our delicious pizza offerings, and handling any concerns they might have. We are looking for individuals with a positive personality and an energetic voice, as you'll be the voice of our beloved brand. You'll get to know the ins and outs of our menu along with the various promotions we have going on. Being a part of our team means standing on your feet, so you'll need to be comfortable moving around and performing various physical tasks. In addition to excellent communication skills, you must be able to lift up to 50 pounds and manage tasks that require both hand-eye coordination and the ability to think on your feet. We aim to create a super fun and dynamic work environment where each day brings new challenges and rewards. If you're passionate about service and enjoy a fast-paced workplace, then we encourage you to apply today and join us at Domino's Pizza!

Frequently Asked Questions (FAQs) for Customer Service Rep (01036) - 13250 Gratiot Ave. Role at Domino's

What are the main responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, your primary duties will include communicating with customers via phone and in-person, providing detailed information about our menu items, and resolving customer issues. You'll also be responsible for staying knowledgeable about store promotions and company services to ensure exceptional customer service.